When we checked in there were three representatives, each with one guest in front of them and then we were next in line. It took over an hour to get checked in. When we reached the front desk we were told that there were no more double beds, even though I had booked about 4 months in advance. Miraculously they found a room. When we got to our room the toilet was running, smelled and had oily grey water in the tank. They did switch us to another room which was better. The only bright point was Reneisha, the day we checked out, as she helped us with a minor problem and was very nice.