I really wanted to love this place, but the beds were so uncomfortable. I can sleep anywhere, but had three of the worst nights of sleep at this hotel. The walls are paper thin, I heard my neighbors having sex, everyone's conversations in the hallway, the slam of every door, and my neighbor's overly snoozed alarm clock.
The rooms are tiny, which is expected in NYC, but usually, the rooms are designed in a way that works. Not here. There is nowhere to put your suitcase, and the chair doesn't pull out far enough from the desk - you have to climb up and over to sit. The bathroom however is lovely and huge.
Yes, the lobby is gorgeous and the overall aesthetic of the hotel is nice, but the front desk staff is either perpetually stoned or extremely rude and there are essential comforts missing.
The elevators are comically slow. There is no coffee in the rooms or lobby in the morning (unless you want to stand in line at "the bakery") and no water available to refill reusable bottles. Happy Hour is at multiple hotel locations in NYC, not just at the Evelyn, which is not an amenity unless it's happening where you're staying.
The location is great, the doormen are great, but the rest is just so-so to pretty bad. On top of everything there is a "facility fee" that covers the tiny basement gym and the unsecured wifi.