The sanitation is not clean. No bottled water is provided. No slippers are provided. There is a noise similar to that of renovation in the middle of the night.
bo
bo,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年1月26日
Hwei jin
Hwei jin,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年1月17日
Chi Ming
Chi Ming,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年1月13日
真實旅客
4 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年1月5日
Ho Ting
Ho Ting,4 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2023年9月5日
good
Fengru
Fengru,3 晚旅行
Expedia 真實旅客評語
2/10 不太好
2023年7月21日
poor service
no toothbrush, no hotel slipper, fridge not cold enough, elevator is broken inside the hotel, the water valve in the pool might hurt you and your children's feet. The service is bad. I will never choose PH.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2023年6月29日
fawen
fawen,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2023年6月19日
LAI MEI
LAI MEI,6 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2023年6月11日
Richard
Richard,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年5月21日
YUEN YEE
YUEN YEE,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2023年4月5日
iris
iris,3 晚旅行
Expedia 真實旅客評語
2/10 不太好
2023年3月1日
XIAOTING
XIAOTING,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年1月11日
MING-KUEI
MING-KUEI,5 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2022年5月20日
Great view
Agnes
Agnes,3 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2022年1月15日
Andrew
Andrew,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2021年12月28日
Good location.
WEIYING
WEIYING,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月30日
Horrible Guest Services
This review is an expression of my frustration with the service I received from a person in VIP Guest Services. Unfortunately, his attitude was far from helpful or professional. It felt as though he lacked any empathy or compassion for my situation, and I couldn't help but feel that he might not enjoy his job based on his dismissive demeanor.
I had a simple request that I was hoping to have resolved, but this person seemed unwilling to assist or even offer any solutions. This was extremely disappointing, especially from a service that is supposed to cater to guests. I sincerely hope that management is paying attention to feedback like this, as it's important to maintain the standard of hospitality expected at a property like yours.
I would appreciate the opportunity to share more details about my experience.
Xavier
Xavier,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月30日
Hotel generally fine but the check in process was terrible. The self serve check in requires you still see an agent if you have parking. Only staff available were behind desk serving a great number of persons in line so self serve did not save time.
peter
peter,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月29日
Mark in VIP lacks empathy
I am writing to express my frustration with the service I received from Mark in VIP Guest Services. Unfortunately, his attitude was far from helpful or professional. It felt as though he lacked any empathy or compassion for my situation, and I couldn't help but feel that he might not enjoy his job based on his dismissive demeanor.
I had a simple request that I was hoping to have resolved, but Mark seemed unwilling to assist or even offer any solutions. This was extremely disappointing, especially from a service that is supposed to cater to guests. I sincerely hope that management is paying attention to feedback like this, as it's important to maintain the standard of hospitality expected at a property like yours.
I would appreciate the opportunity to share more details about my experience.