Booked 2 rooms through Hotels.com/Expedia group and the front desk seemed to have issues having their information synced with Expedia and they made us talk to Expedia customer service for whatever reason. Expedia said everything seemed fine on their end, we paid and we thought that was the end of it.
The staff end up calling us 2 times throughout the night interrupting our evening trying to get us to pay even though we already did. Turns out the staff had us mixed up with another customer who had the same name who hadn't paid. They charged our credit card for that customer's room and not ours and in response to that we got locked out of our rooms and had to pay again for a third room or else we wouldn't be allowed back in. This took at least 30 minutes to sort through and we had family members waiting to get back to their rooms. This event added a lot of stress to our evening.
We didn't get refunded immediately for their critical mistake of charging our credit card for that other customer's room until the next morning during our check out.
Terribly unorganized and disrespectful customer service.
Our family has visited this hotel 4 times before but after this experience this will be our last.
Leon
Leon,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月29日
Happy
John
John,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月29日
ANH
ANH,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月27日
真實旅客
1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月25日
Anything ok happy come back again
Phuoc
Phuoc,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月17日
Nice and decent price
A little noise at times b/c we are near the lobby, but overall it was nice
David
David,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月15日
Thuong
Thuong,2 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2024年11月11日
Quick layover only.
Below average experience. Language barrier at front desk. Only a place to lay your head and leave. Quick layover destination. Staff did not allow early check out due to family emergency.
Joey
Joey,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年10月17日
Michael
Michael,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月13日
Rebecca
Rebecca,4 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月9日
Ashley
Ashley,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月6日
Ice maker machine on the second floor gives the contaminated ice, color water is not clear.
James
James,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月4日
The front desk employees were helpful and kind.
Meriwether
Meriwether,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月29日
Larry
Larry,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月23日
Lance
Lance,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月22日
vacation
my 5th time here all good
duong
duong,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月22日
Good costumer service, clean and near asian shopping and restaurant, we’ll be staying here again.
Kim
Kim,3 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年9月20日
HUONG
HUONG,1 晚旅行
Travelocity 真實旅客評語
10/10 好極了
2024年9月11日
Tram
Tram,5 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年9月9日
Service was poor, property don't accept cash or forex card. Reception desk staff was rude and was not understanding and cooperating