Hot water was not working in the unit we were staying in (Unit 101) even after hotel front desk reset the water heater. There was no maintenance tech available to repair or address the issue. Water for the double sink vanity, bathtub, and shower was ice cold (although temporarily warm after the reset) for the entire night. Weather was cold as well which did not help - only 1 of the 2 ptac units worked when trying turning up the temperature. Front desk offered the next vacant unit’s shower to use, but at that point, the entire situation became an inconvenience and we decided to check out early the following day.
Andrew
Andrew,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月17日
Great weekend in Catalina Coming Back For Sure
Came out to the island for the 50k ultra marathon. picked this hotel because quite frankly it was all that was left race weekend and a little more than i wanted to spend. that said, the room was super clean, the free breakfast was excellent,and the room had everything i needed including bath robes and slippers. also extremely quite. apparently downtown this was a real issue because the first race started at 4 and 5 am at the center of town. also friends who stayed downtown said they could hear people in the next room. my daughter and i were in the penthouse and did not hear a thing. the only downside was not hot tub and no bath tub which i would have like after doing a 50k. also the hotel us on a hill so you either have to walk or get a golf cart ride. this was never an issue. we were able to get rides when ever we needed them. staff was on the young side but professional and friendly.
Sarah
Sarah,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月15日
Thank you Lucy!
Lucy and her team were amazing! She was kind, polite, generous with island information and just an all around nice person. It was her hospitality that created an even better weekend for us on our 41st wedding anniversary- thank you!
Rich
Rich,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月15日
Ben
Ben,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月14日
Casey
Casey,4 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月5日
Pretty Grey
Hot water didn’t work. Bathtub plug didn’t work, no bell service and had to lug luggage up two flights. Pool was unheated.
Richard
Richard,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月24日
Fantastic hotel and view, free breakfast and rides to town.
Jeannette
Jeannette,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年11月23日
Gregory
Gregory,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月21日
patrick
patrick,1 晚旅行
Travelocity 真實旅客評語
10/10 好極了
2024年11月19日
Nice Place
Bruce
Bruce,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月12日
Beautiful views
Rodelito
Rodelito,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月12日
Nelli was a great help. She is an asset to your business. Very kind and personable.
Robert
Robert,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月10日
Beautiful views, clean, and staff was extremely friendly!
Stephanie
Stephanie,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年11月4日
Great spot to stay in Catalina. The staff was top notch.
Paul
Paul,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月3日
The front office lady went above and beyond for us! She was great.
The guy who was making the omelets Sunday, Nov 3rd has a bad attitude!
Aaron
Aaron,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月3日
Exeleo
Juan
Juan,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月2日
Amazing place. Stayed in 303, can’t imagine a better room anywhere on the island. Next trip we will only stay here . Thanks for a great trip
james
james,1 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年10月25日
The staff was great. The door to the bathroom was a bit difficult. The view from the hotel was fantastic