Awful. Will be calling corporate to share my story. AC did not work for 3 of my 5 nights there. I asked to speak to the manager, and no one ever called me. On the third night they FINALLY moved us to a new room after I told them I would be calling corporate to let them know the conditions the hotel was in. They also did not mention that the entire hotel is under construction. There were about 3 working elevators for the entire group of buildings to share. The big bucket from the waterpark is also missing. We will NOT be returning here! Save your money and go somewhere else.
Alicia
Alicia,4 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月19日
Okay hotel
This hotel is ok. It’s expensive - resort fee plus parking fee is excessive. But the location is great for going to the Disney parks. The noise from the adjoining room was pretty bad - those guests played music all night long there was an adjoining door between rooms so no insulation there. Kids enjoyed the bunkbeds. The noise in general was pretty bad through out each night. Inconsiderate guests which isn’t the hotel’s fault. Just an fyi for those considering staying here.
真實旅客
4 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月19日
Waterpark hotel
The hotel itself is wonderful - the kids enjoyed the waterparks. The place was clean and we were comfortable. The room and the facility were lovely. However, check in and front counter service was horrible. There was rarely anyone around to help. We arrived 1:30 and were told the room would be ready “soon but 4:00 at the latest”…. It was not ready until nearly 5:00. It was hard with 3 young children.
karen
karen,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年2月18日
Good but parking fees are ridiculous
Overall this resort was nice, pool area was great & check in was fast. I didn’t like that they charge $37 for parking per night. Especially since it wasn’t listed as one of the fees that I was going to have to pay at check in. It was just thrown at me not including the resort fees.
Susana
Susana,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025年2月17日
Dani
Dani,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年2月17日
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月17日
elevator broke in our building had to walk 5 flights of stairs or use elevator on other building . kids really enjoyed the pool and kids activities. Ice machine not working in our building . rooms outdated and beds uncomfortable. However it’s close to disney , restaurants, and shopping .
Sharon
Sharon,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025年2月16日
The bed was comfortable, but the hotel was not very clean. We checked in at 11:40pm and were not allowed an extended checkout even though checkout and check in are 6+ hours apart.
Patrick
Patrick,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月15日
Kayla
Kayla,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月14日
Wish I booked more days here
Loved the room layout with the bunk beds. Convenient access to dining and pool area. Parking close to room and easy.
Sara
Sara,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月14日
There was a lot of construction going on. The waterslides were down but i was told at checkin they were running. The room was a lot smaller than it seems in the pictures and it was ajoined which we were not told about.
Jolena
Jolena,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月13日
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月13日
The first room was dingy and in the very back of the grounds, but I requested a new room and they provided us with no issues and were very kind. Overall a great experience.
Rick
Rick,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年2月12日
Gerardo
Gerardo,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月10日
No AC
The ac was not working and I requested to have it looked at and fixed but nothing was resolved. It was a very hot two nights for us and our babies.
Kassandra
Kassandra,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月9日
ibis
ibis,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月9日
Laura
Laura,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月9日
Ching Kuo Tony
Ching Kuo Tony,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年2月8日
Super disappointing
The whole stay was disappointing. The water park is run down and didnt work properly the entire week. Our elevator stopped working one of the days, the marketplace only had pizza Monday-Thursday. All other restaurants were closed.
They had plenty of staff walking around but had to ask several times for more paper towels and toilet paper in the bathroom by the pool.
Ashley
Ashley,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月8日
The staff was amazing, the price was right. We will definitely be back, the kids loved the water park !!!
Laura
Laura,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月8日
Good and bad review
It was very run down. The other pool was closed and the water slides for the kids. The game room machines kept double charges. Cost a lot of money The food was really good. The hotel room was very dirty. We weren’t told about the gift until the day we were leaving. Didn’t like how breakfast wasn’t included.
Lisa
Lisa,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025年2月8日
Anthony
Anthony,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年2月7日
John
John,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025年2月7日
Not a great experience this time
We were placed on the 6th floor with kids and tons of luggage with the only elevator working 2 buildings away. It just would have been nice to know this at check in. To add to a long park day we also came back to the room to our door wide open. The cleaning people that came to take the trash left our door open when they left. So for sure a little unsettling to see this coming back to the room at night… and the mosquitos flying around the room for the night was a nice touch. We have stayed here multiple times and this was just not the greatest experience.