Customer service is fine. Rooms were very nice but musty and I woke up with a cockroach crawling all over me. See picture I manger to get.
Holly
1 晚家庭旅遊
4/10
I never stay again here. I booked for 2 nights with an total amount of $573 nights and I had to left earlier so I just slept for 1 night but I pay a complete amount for the 2 nights with no problem. But after I pay they charge me another amount of $355 for supposedly by mistake, I called and they only refunded me $200 the rest of the money they keep saying that they can’t refund me more than that, the real reason they never give a good reason.
Lisette
2 晚旅行
10/10
We stayed for 2 nights for some fun down time between Disney fun !! Would stay again, it was clean, the beds were VERY comfortable and the kids had a BLAST! Plenty to do and eat! Fun activities, yummy treats!
Dennis
2 晚家庭旅遊
8/10
The place is nice but room service a bit slow
And the room we were in had some issue with AC and leaking water from where the filter was located.
Ahmad Saboor
4 晚家庭旅遊
6/10
This is an older space that is great if you have young ones. The rooms have built in cubbies and bunk beds. The kitchen amenities are minimal, so expect to dine out. Main pool with slides close at different times of the day, so know those before arriving. Check in was slow, one maybe two people at the desk. They charge for parking and a resort fee. It's takes a budget hotel price and approaches a mid range short, so keep that in mind when planning. Nice staff & stiff drinks at the poolside bar. Just know when that bar closes. Tasty fried chicken at the pizza place. Great Cadillac margarita in the food court.
Charlotte
3 晚好友同遊
10/10
Michael
1 晚家庭旅遊
6/10
They are money hungry!
Don’t just expect to pay the amount here on hotel.com once you get there you will need to pay for the resort fee and 30$ a night PER CAR.
Sickening,
Such a bummer we will not be coming back.
Also way too crowded and the music for the kids events were not for children to be dancing to.
Katelynn
2 晚好友同遊
6/10
We love the location but we had a few issues this trip. Had to go to the front desk everyday to get small wash clothes because they didn’t put them in the room. The carpet smelled and the elevator was broken. It’s very expensive to stay here and not have the amenities you need.
Tamicia
6 晚家庭旅遊
6/10
What we thought was going to be fun idea for our little ones to play at the pool turned out to be a not so great idea.
The property is undergoing construction. Dont get me wrong the property has a lot of activities to choose from but it we didnt care to stay our whole stay. The reasons are because all the hallways reaked of chlorine and we stayed on the 4th floor. We went to look at the view of the pool and we were turned off by how small the pool was compared to how many people were in it. All I could think about is how much urine is in there.
The room setup is nice. We got the two bedroom with bunk beds. The blankets were not clean and the front door had a crevice which you can see to outside.
Its a great idea but hopefully the new construction will bring bigger pool area.
Balram
1 晚家庭旅遊
10/10
nancy
2 晚家庭旅遊
8/10
The hotel itself was fun. The pool was great. The hotel was clean. The food at the resort was very extremely expensive and not good at all. Specifically the Red Panda restaurant….$73 for 3 combos of chicken, ride and egg roll. The staff was very unprofessional, didn’t know the menu, etc. We ordered and sat down to eat and a man across from us in the food court was throwing up. We had an ok stay but definitely wouldn’t stay again.
Melissa
6 晚家庭旅遊
6/10
Krystal
3 晚家庭旅遊
2/10
Solim
1 晚家庭旅遊
8/10
Italia
3 晚旅行
2/10
Solim
1 晚家庭旅遊
6/10
Leaky tub. Much smaller than expected. Check in process extremely slow. Be prepared to be hassled with the timeshare representatives. If you plan to get a cabana, reserve far in advance. Room was clean. Staff nice. The AC doesn’t get really cold. Parking was terrible at night.
真實旅客
2 晚家庭旅遊
10/10
Santeria
2 晚旅行
6/10
The hotel was not an accurate depiction of photos or the review we got. We booked to stay on one of side of the hotel, and was placed on the far side where there was construction. Parking was a nightmare, not many spots for that side due to construction taking up the parking lot. The walking distance from our hotel room to the pool was ridiculous.
Elizabeth
2 晚家庭旅遊
10/10
Michael
3 晚旅行
8/10
Elicia
2 晚旅行
2/10
Water drenched carpet from air conditioner
Shower holder came out of wall
Teresa
1 晚家庭旅遊
4/10
Shower head came out of wall
Changed room to connecting room
Water soaked carpet by air conditioner
Had to separate from family to another room.