My stay invites lessons for many, especially the managers of the hotel. All front desk staff were helpful, especially Leticia who helped me find a charger for my phone as mine was faulty. I informed her of a message on my mirror when I got out of the shower. Trump 2024. Did someone get into my room while I was in the shower? No, I had the lock on. She said I could change rooms if I wanted to and I said I was okay. To replace the mirror should be a priority! When I returned to the hotel after attending a memorial service, I informed Dulce and Enriquez that I changed my mind and would like to change rooms. They were eager to assist me and whole walking to the room, Dulce received a call that I could not change rooms because housekeeping was gone for the day and they would lose a room if I moved. When the key to my existing room did not work, Dulce sent Enriquez back with the keys. I felt a bit like I was being avoided in that moment. I get it. I still want to express that feeling.
I write this letter so that management can consider the power of putting your customer FIRST - before every dollar of profit. As I told Dulce, it did not feel good to be treated in that way. Your staff are to be commended (they even set aside the funeral programs I left in my room so I could return and get them). I ask you to consider how management makes decisions. Also: the phone in the room did not work and Leticia had to help me get on the wifi signal through an alternative signal.