While booking a king room, I was swayed to purchase the “upgrade” to an executive king because the pictures on the website showed a spacious room with a living area, king bed, and a promise of a Michigan Avenue view. At check-in, the front desk clerk seemed like he was in training. The service was clumsy and we were not offered a bottle of water, list of amenities, or a porter to take our luggage. When we entered our room, we were immediately underwhelmed. While it was on a high floor with a great view, the room was much smaller than it appeared in the pictures and it had a queen bed crammed between the wall and the window, cutting the narrow room in half. I returned to the lobby to explain that I had reserved a king room, not a queen. The front desk clerk insisted that we had been given the correct room, even when I showed him pictures to the contrary. A senior manager stepped in and told us we would be “upgraded” to a different room with a king bed. They asked us move our own luggage from our initial room on an upper floor down to the 6th floor. The new room was bigger and had a king bed, however, it was an interior facing room with views of the fire escape, a brick wall, and an alley full of dumpsters. This was not an “upgrade” considering I paid extra for an executive king room with a Michigan Avenue view. We killed one cockroach and listened to our neighbor snore loudly through the thin wall. We were treated rudely by the bellman when we asked to store our luggage.