We stayed at the hotel and made agreements to pay for extra bed via cash , they continuously charged my card, then made up a story of having complaints of bothering people at the stairway, but I was never by the stairway because I was asleep due to me having to be at work by 5am. I was told the day of checkout about the complaints and that I was banned from the property. I was wrongly accused and bad business agreements, just all the way around. When i left, i left on good terms but confused because I have stayed at the property from time to time for a few months now, and never had this issue.