Hotel was overbooked, was not incormed of this, paid for 3 rooms days ahead of time only to be told nothing was available upon arrival. Called a few hours before check in to confirm everything and was told everything was ready for my check in.
真實旅客
1 晚好友同遊
Expedia 真實旅客評語
2/10 不太好
2021年3月26日
LaBria
LaBria,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2021年3月19日
真實旅客
2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2021年3月11日
All was fine except the rug looked like it had not been vacuumed and one of the beds had dirty sheet and pillow case. We changed it and then was fine.
真實旅客
1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2021年3月9日
Always call hotel and confirm availability
Hotel was overbooked so I never got a room.
Aran
Aran,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2021年2月27日
Blankets
The room was good but asked for blankets and they said they were short on blankets
Shannon
Shannon,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2021年2月22日
The room was very dirty and so run down. The tub was dirty, holes in the wall, door looked like it had been kicked down a couple of times.
真實旅客
1 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2021年2月22日
Ryan
Ryan,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2021年2月8日
George
George,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2021年2月3日
Kurt
Kurt,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2021年1月31日
Non-smoking rooms still smell of heavy cigarettes
We booked a non-smoking room. Went inside and the bed was unmade and food and bottles were on the desk as if someone was still staying in our room. Unclean and smelled like cigarette smoke. We changed rooms at the front desk and I made it really clear we could not have a smoking room or an old room that had been smoked in ever. Our second room smelled even worse and the cigarette smoke was so strong, it immediately saturated our clothing from only ten minutes in the room. We left and received refund. Front desk staff was very nice and apologetic
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2021年1月30日
Andrew
Andrew,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2021年1月29日
Unpleasant stay
Our stay was unpleasant at best. First, they couldn't find our reservation throigh hotels.com. Then, when we got to our room, the heat didn't work, which is ridiculous in thr middle of winter. We did get switched to a different room and received a discount thanks to Amber's exceptional customer service skills and friendly manner. But the heater should be checked regularly by their maintenance and this should never have occurred
Evan
Evan,2 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2021年1月21日
Dirty rooms. Outdated heat source.
Jeremiah
Jeremiah,2 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2021年1月18日
Horrible, dont stay
The room was nasty. Not cleaned. Frudge smelled bad, microwabe had food splattered in it.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2021年1月17日
Sally
Sally,2 晚旅行
Expedia 真實旅客評語
4/10 一般般
2021年1月16日
Gross
The first room i was givin the walls were stained and patched,the tv and phone did not work and just felt dirty the second room i was given the floors were dirty and the tub and shower were not cleaned overall it was gross I'll never recommend or stay there again.
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2021年1月11日
Callum
Callum,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2021年1月6日
Unable to rest and relax for concern for property and self.
真實旅客
1 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2021年1月5日
Mix opinion of my stay.
The rooms air conditioner didn’t work so it was really hot in the room the bathroom was dirty to where there was a wash rag from previous people still in the room, the bed was awful and the pillows sucked.
But the customer service was amazing other than a note on the door multiple times saying will be back in 20 minutes and it was almost an hour
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2020年12月8日
It was a good stay no problems clean rooms
Nancy
Nancy,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2020年11月19日
The room was ok. It smelled like a cat or dog was in the room. Saw a roach crawling on the floor. The linen was cleaned. The floor could have been cleaner.