Woman attendant at the front seat at check in was so friendly when checking in!!! When got to the room it was nothing like the pictures on the advertisement for the hotel. All was outdated inside and not as clean and fancy as the pictures lead you to believe. Then once there was lots of noise from dogs barking, staff because of the are where the cleaning staff kept their equipment. The their were big dogs barking that were in the property and then a balcony room party of at least 20 people in and out of the room. When leaving after bout only 6 hours there the younger man never said a word to me when handing in the key cards. Paying that mic for a room for a few hours and or if it’s over night stays to get sleep or for whatever reason the level of comfort from the outside is as not acceptable m. The inside was clean but outdated compared to the false leading pictures in the online if the hotel itself. Old furniture, heat burn marks in the vents, paint on the bathroom floors, bathroom sounded like it was ready for take off when you turned in the light. Best feature of the whole room was the updated sink!!! There was no mini fridge or anything for this being a 600 some square feet king size room. A little unhappy with this stay. Would like to see something to make this better for a future visit thank you
Virginia
Virginia,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 10 月 14 日
Title: CONFIRMED BED BUGS & HORRIBLE SERVICE
Rating: -10 stars
I confirmed a bed bug infestation here. After bites and finding a bug, I made the mistake of staying another night (using the seemingly-clean second bed) and was bitten exponentially more.
The front desk was unhelpful and accusatory when I asked for a new room, blaming me for not reporting it sooner. When she mentioned a refund, I asked if the new room would also have bedbugs; her knowing look confirmed my fears.
Getting the refund was a nightmare due to her attitude and the tedious process involving Hotels.com, wasting an hour of my time. Avoid this location at all costs. The bed bugs are bad, but the dismissive and unprofessional service made a terrible situation infinitely worse.