Nice hotel and service. Still my first choice in Tokyo so far.
LUNGHUA
LUNGHUA,5 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年7月1日
CHIACHUN
CHIACHUN,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年6月24日
SHENG-CHIA
SHENG-CHIA,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年2月14日
YUJIE
YUJIE,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年2月7日
絕佳的住宿體驗
舒適的客房
極具日本特色的傢俱
友善的員工
便捷的交通
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2023年1月26日
Sorry to say but nothing is good during my stay at this hotel.
1. Chaotic front desk management: believe it or not, the restaurant and the hotel share the same reception but no structured management. I came after 3pm but check-in took over 20 minutes. I was asked to get seated and the staff just threw a menu to me asking if I would like to order something to eat or drink. I needed to repeat that I was tired after travelling from northeast part and I just wanted to check in and get changed asap. But the staff were too busy with restaurant guests and just ignored me.
2. Poor cleaning work in the room: I like the bathroom from the picture when I booked the hotel room and when I opened the door, the musty smell shocked me. I wonder how the cleaning work was done in the room.
3. Unprofessional staff and the smoky open kitchen. I regretted having booked breakfast with the hotel and it again turned out to be such a disappointment. The staff asked me again if I wanted to order something else apart from the set menu I picked.
4.Ridiculous structure: The sushi restaurant is one the same floor with guest room! So I really “enjoyed” the Sushi smell before entering the room.
Ironically, this hotel may be good for people who look for alcohol as they offer complimentary drinks in the mini bar, lol!
Xing
Xing,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2022年11月14日
Great service and room!
One of the best services I've ever had around in Japan. The hotel contacted me for arriving details, arranging pick up from the airport (although they didn't let me know the info of the taxi, so we were confused which taxi is coming for us). They also helped for booking restaurant and allowed us to keep luggages when we were few days away. The room is well designed with good taste and also very comfortable with big enough space. The food was also very good, we didn't expect the beef steak was so great for our breakfast.
When we returned to pick up our luggages, they even helped to arrange a taxi until saw us off. Very impressive for the thoughtful service, I'd love to stay again next time visting Tokyo!
This was quite honestly one of the most amazing hotels I have ever stayed in. Every aspect was wonderful from the service to the beautiful room. We were only staying in one of the basic queen rooms and it was better than suites I’ve stayed in at other hotels. I cannot thank the wonderful staff enough for their kindness and hospitality. We got engaged the night we stayed and they front desk staff were so helpful when I needed to get an adjuster for my ring which was a little big. They went out of their way for us and I am so grateful. What a beautiful experience this hotel was and I cannot wait to come back again and again!
Hannah
Hannah,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月12日
superlative hotel, well designed, great staff with excellent restaurants. great rooms, comfortable and had a lovely view. sad to leave!