我是否可以免費取消布魯克帕克克里夫蘭機場智選假日飯店 IHG 旗下飯店的預訂並收到全額退款？

可以，布魯克帕克克里夫蘭機場智選假日飯店 IHG 旗下飯店在我們網站上有提供可全額退款的客房，您可以根據住宿的取消規定，在入住前幾天取消即可。詳細的條款和條件請務必參閱住宿的取消規定。

布魯克帕克克里夫蘭機場智選假日飯店 IHG 旗下飯店是否有游泳池？

是的，住宿提供室內游泳池和兒童游泳池。旅客可以使用游泳池，開放時間為 07:00 至 23:00。

布魯克帕克克里夫蘭機場智選假日飯店 IHG 旗下飯店是否允許攜帶寵物？

很抱歉，恕不允許攜帶寵物，但可以攜帶服務性動物。

布魯克帕克克里夫蘭機場智選假日飯店 IHG 旗下飯店是否提供機場接駁車服務？

是的，住宿提供免費機場接駁車，服務時間為 05:00 至 22:00 (應要求提供)。

布魯克帕克克里夫蘭機場智選假日飯店 IHG 旗下飯店入住登記和退房的時間為？

入住登記開始時間：15:00；入住登記結束時間：01:30。退房時間為 11:00。延後退房需加收相關費用，且需視供應情況而定。提供快速退房和零接觸退房服務。

布魯克帕克克里夫蘭機場智選假日飯店 IHG 旗下飯店是否附設賭場？

此飯店沒有賭場，但傑克克利夫蘭賭場 (開車 15 分鐘) 就在附近。

布魯克帕克克里夫蘭機場智選假日飯店 IHG 旗下飯店和附近有什麼好看好玩的？

布魯克帕克克里夫蘭機場智選假日飯店 IHG 旗下飯店具備室內游泳池和24 小時健身中心。

布魯克帕克克里夫蘭機場智選假日飯店 IHG 旗下飯店住宿資訊、相片和旅客評語

8/10 非常好

2024 年 9 月 7 日

King Hung，1 晚旅行

Hotels.com 真實旅客評語

2/10 不太好

2024 年 7 月 26 日

Rubbish hotel, terrible service attitude, will never stay there!

z，3 晚家庭旅遊

Expedia 真實旅客評語

6/10 不錯哦

2018 年 10 月 8 日

wei，1 晚商務旅行

Hotels.com 真實旅客評語

2/10 不太好

2025 年 10 月 12 日

Used towels and sheets! Rude staff at desk!

We checked in after a long drive and when we went into our room, it had not been cleaned since the last guest. The beds were slept in and there were towels on the counter and floor of the bathroom and washcloths in the shower. We called the front desk and they said they didn't have any other rooms that would fit us and that there was only one employee so he couldn't leave the front desk. We had to go down to the desk and get towels, sheets, and blankets. Then we had to make our beds and change the covers and put the dirty stuff in the hallway. The staff was not helpful or apologetic the next day. They said they could not refund us anything because we booked through a third party. I contacted hotels.com and they contacted the hotel. Then eventually they said that they could do anything either. They gave us a voucher in the hotel.com account, but not enough to make it right. The pool was also closed. We saw in reviews that it might be so we called and they told us it was fixed. Then when we arrived they told us we were lying or called the wrong place because "everyone who works here knows it is closed". Hard to believe when they can't even clean a room or own up to there mistakes. Sloppy management and a poor way to run a business!

Cody，2 晚家庭旅遊

Hotels.com 真實旅客評語

10/10 好極了

2025 年 10 月 4 日

Loved the friendly & helpful reception staff, the clean, comfortable, and quiet room, and the delicious breakfast options!

Joanne，1 晚家庭旅遊

Hotels.com 真實旅客評語

2/10 不太好

2025 年 9 月 30 日

Poor customer service. I called to tell them I was going to be one day late arrival on my reservation and they assured me it was OK. When I arrive they had me as a “no-show” and claimed to have no record of my calling, even though there was the record of my having added an additional day with a separate reservation by them. That’s basically calling me a liar and would they not uphold their lack of taking good notes on their end and took zero responsibility. I lost any credits I had from and had to rebook a new stay with them. I will never stay here again and they really missed out on what would have been one nights grace at a slightly lower rate because I will be traveling to Cleveland often now. The price of customer service and essentially telling me I was lying to them because they did a poor job in their own record keeping was completely uncalled for. At least I get to vote with my wallet and take what’s probably thousands of dollars over the next 18 months and spend it on better service elsewhere

KENT，2 晚旅行

Hotels.com 真實旅客評語

8/10 非常好

2025 年 9 月 23 日

James，1 晚旅行

Hotels.com 真實旅客評語

2/10 不太好

2025 年 9 月 21 日

Worst hotel stay

Poor service and welcome. Asked for a room not on the ground floor, and as I didn't want to become a rewards member they said "sorry, the 2 upper floors are for members only". This is the 1st time I have been poorly treated. People were loud in the hallway through the night. Around 7pm a girl was running around begging for help. Scary! Never again! Avoid!

Alexander，1 晚商務旅行

Hotels.com 真實旅客評語

8/10 非常好

2025 年 9 月 20 日

Cathy，1 晚商務旅行

Hotels.com 真實旅客評語

8/10 非常好

2025 年 9 月 19 日

Cathy，1 晚商務旅行

Hotels.com 真實旅客評語

8/10 非常好

2025 年 9 月 14 日

Steven，2 晚家庭旅遊

Hotels.com 真實旅客評語

8/10 非常好

2025 年 9 月 7 日

Good but..

Outside of all the hair and random gunk I had to clean out of the shower, it was a great hotel.

Jody，1 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 8 月 29 日

Mohamed，1 晚旅行

Hotels.com 真實旅客評語

8/10 非常好

2025 年 8 月 28 日

Sad the pool was out of order

Overall, our stay was good. The room was decent and we slept well, but we booked this room because the hotel advertised a pool and the pool was out of order the entire weekend we stayed there so we were disappointed on that aspect.

Michele，2 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 8 月 19 日

Woody，2 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 8 月 18 日

Derrick，1 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 8 月 13 日

Daniel，1 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 8 月 5 日

On a Happier Note

We really enjoyed our stay we appreciate the friendliness and the hospitality. Our only mishap was the drain in the bathroom would not plug up so that you can enjoy a bath. We did report that to the front desk and he just had said thank you for letting him know, that was room 203. The tables in the cafeteria were wobbly, but it was a beautiful place to stay clean, friendly and comfortable and we appreciate that.

LaBreeska，2 晚家庭旅遊

Hotels.com 真實旅客評語

8/10 非常好

2025 年 8 月 4 日

Heather，2 晚家庭旅遊

Hotels.com 真實旅客評語

8/10 非常好

2025 年 7 月 30 日

James，1 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 7 月 30 日

Great breakfast buffet. Rooms were nice. Refrigerator didn't seem that cold and not sure to make it colder. Only issue was the night light in the bathroom reflected in the mirror right where I was sleeping on the left side of the bed.

Ken，4 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 7 月 30 日

Best Hotel In Years!

Greatexperience. I don’t usually go to hotels because you never know how clean they are or what pest they have. Took the family here for July 4th weekend. This was amazing. Great customer service, insanely comfy bed and the breakfast was good as well. Each time I go to Cleveland, I will be staying here!

Shamar，2 晚家庭旅遊

Hotels.com 真實旅客評語

10/10 好極了

2025 年 7 月 21 日

PATRICK，2 晚旅行

Travelocity 真實旅客評語

6/10 不錯哦

2025 年 7 月 20 日

The bathroom smelled like mildew. It was very noisy and people were smoking weed in the parking lot. The staff was nice.

Jill，1 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2025 年 7 月 19 日

Nice and convenient

Ashley，1 晚家庭旅遊

Expedia 真實旅客評語

布魯克帕克克里夫蘭機場智選假日飯店 IHG 旗下飯店

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