Bait and switch on the hotel. Booked a king size suite. Got there and they said all they have is a queen bed. And if I wanted a king bed room I'd have to pay an extra $40. Main elevator was broken so had to walk to the other end of the building to go up an elevator. Elevator had food and bugs all over the floor and it was there for both days we were there. We repeatedly told the front desk and staff and never was cleaned. The hotel was a mess and so understaffed.
Aliesha
Aliesha,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月14日
Good clean hotel. Staff helpful. Elevator had broke which made it difficult to get to room
Jeremy
Jeremy,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月11日
Excellent spot
Great place to stay super close to the airport, excellent service and comfortable room.
Sergio
Sergio,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月10日
Good breakfeast
No shuttle to hotel from airport. They stop at 11 p.m i called at 11 05 . So i jad to pay for an uber. One of the reasons i booked this hotel was for the shuttle service. I sent message saying i was coming in late nobody thought to reach out about the shuttle....whatever. Then at 6 am the fire alarm went off in my room. Then stopped. Weird. The breakfeast was good. The elevator was broke ...my room was on 4th floor. I thought the location was good as far as a 7 eleven , a few resturaunts one right next door to go to if your there without a car you can pop over. I didnt though because it was just me and my daughter and i didnt feel safe walking with just us two. There were multiple homeless people hanging around, one guy was dancing and i dont know what he was doing when we drove in.
Overall It was fine. Room was clean. Just alot of bad coincidences.
veronica
veronica,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025年2月9日
Flavio
Flavio,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月9日
Britney
Britney,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月3日
Good not great stay
The place is nice, nothing out of the ordinary. It was clean, rooms and beds are comfortable (which is the most important thing to me) The only "negative" points for me were breakfast options...very limited and the Elevators, one wasn't working and the other looked like a 'freight' elevator, very old and noisy, I was scared it would break at any moment. Good thing it was only 4 stories height. Location is convenient (access to highways) but not many food options around.
Fernando
Fernando,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025年2月3日
Lazarus
Lazarus,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月31日
Gross and not well taken care of. The bathroom was moldy. Beds were small. Terrible service
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月28日
Glenn
Glenn,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月26日
Alex
Alex,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月23日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月20日
Worst experience ever
Upon arrival the front desk clerk told me that the elevator was out of service on the side my room was on. She also mentioned that I would need to take another elevator on the opposite of the hotel then walk over the bridge and walk up stairs to my room.
She told me that they had suites available but I would have to pay. Which I thought was unacceptable she then proceeded to tell me that she didn’t tell me that I have to pay but I free to get a room somewhere else. I told the clerk that I was a disabled vet and could not walk up the stairs. She said there was nothing she could do.
I proceeded to take a seat to contact customer service. She saw that I was not engaging with her and then I overheard her telling another employee to check to see if a room was available. I then heard the clerk tell her that she been told her that it was ready. That was the room I ended up staying in.
Thaisha
Thaisha,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月20日
Pictures were deceiving
I’ll start out with positives, affordable, beds were comfortable and nice TV in room. The cons were, bathroom had mold, elevator was scary slow, staff was not friendly.
jennifer
jennifer,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月20日
Front desk lady threw my credit card back to me in the counter & didn’t pick it up and hand to me. I though that was rude
Robin
Robin,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月20日
Perfeito
Perfeito, limpo, confortável
Paulo
Paulo,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月16日
James
James,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月8日
One night stay
Front desk person was very friendly. Very quiet room. Would have liked a bit more water pressure at the sink. No iron in the room.
Mary
Mary,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月8日
Gran hotel
Buen hotel con excelente servicio
Muy cerca del aeropuerto y comidas
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月6日
OK Stay
This was the 2nd time we stayed at this hotel. The room we got the second time wasn't as nice as the 1st. The door looked like someone had kicked it at some point. The mattress in the sofabed was not only soiled but ripped. You could literally see the coils. When i mentioned it to someone at the front desk, she seemed shocked and said no one else had pointed it out. They did not send up a new mattress or offer to switch us out to another room. Also, when i couldnt find the linens for the sofabed i called the front desk and the woman was a bit sarcastic in answering my question. She's the heavyset blonde. The day I arrived she was arguing with another guest. She seems confrontational. Seems like she needs to work on her customer service skills. Breakfast was good.