When I arrived to that hotel I was assigned room number 323! I went in the room, the ac was on 67 & it was blazing hot & stuffy! I POLITELY & GENUINELY advised the lady @ the front desk & she switched me to room 341, all while acting annoyed! RM 341 was even worse in temperature and YES the ac was on & it had a mildew dirty smell! When I went back to complain, because it’s no reason I should make an exception to stay in filth with my grandkids and daughter, the young lady with the red wig on became very irate, belligerent, aggressive & started trying to attack ME as she was complaining that MY ENERGY was off! She threw the office phone at me! She called me all kinds explicit names. In the midst of all this, this lady was legit trying to attack me & the janitor/housekeeper had to hold her back from hitting me. She should never be allowed to greet another customer if she can’t handle complaints. I requested to cancel my own room & in conversation with someone else I stating I was going to The Sheraton! She then mumbled “Them rooms at the Sheraton too got d£¥men expensive & you won’t get in there”. This was by far the most degrading & disgusting hotel experience I have ever encountered & I will never ever not ever make an exception to book at a another Marriott Affiliated hotel. It was beyond nasty and utterly disgusting. & the mere thought that she felt I should have okay with her actions was even worse.
