This is a very bad experience.
This hotel should be taken off from 4 stars hotel.
Staff Are very rude.
Dirty and smelly rooms and corridors and the shared toilets.
Cockroaches are present inside the room.
They are not responding to the land line.
After 2 nights I could not sleep I decide to leave the hotel. I have booked somewhere else.
Food is so bad no hygiene (taste is awful, no labels or names on the food, you eat without knowing what kind of food you are going to eat.
On Thursday a big group has arrived as a consequence, no food has left. Soup is there without any bowels, and no utensils. Staff are not helpful they are always not happy.
Water leak from the toilets ( I have seen it in 2 rooms)
The room is not cleaned after the previous guests with papers and cups on the floor.
Staff in the dinning room split juice in the floor without cleaning it (causes hazards I was going to fell several times) also left not cleaned with more dirt around.
There are no toilets available close to the Poole or beach. Toilets are only available at the lobby. Very smelly and dirty.
Only one lift (very old) is available to serve over than 300 room at the far end. Where the corridor are very dark, there are no security.
I was so scared.
The hotel need renovation and new management.
Lamis
Lamis,3 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2022年2月14日
Manipulation mit Alkoholische Getränke (mit Mineral Wasser vermischt ),warmes Wasser 2 mal am Tag nur für kurze Zeit vorhanden. Service 0
Peter
Peter,11 晚家庭旅遊
Ebookers 真實旅客評語
10/10 好極了
2021年11月3日
Très bon accueil,
Bonne restauration pour du all inclusive,
Peu de monde et tranquillité.
Chambre correct, bon rapport qualité prix
Naomi
Naomi,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2021年11月1日
kareem
kareem,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2021年10月31日
Great hotel facilities and staff with poor food
the hotel is great, but the food is poor and the rooms need Maintenance
Mohamed
Mohamed,4 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2021年10月31日
Nayef
Nayef,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2021年10月10日
Bir daha asla
Genel olarak hizmet çok kötü.. Otel eski ve bakıma ihtiyacı var.Personel yetersiz ve profesyonel değil.Restoranda herkes TABAK için sıra bekledi ve sürekli personel ile müşteriler arasında tartışma yaşandı.Yemek kalitesi düşük.
Ozgur
Ozgur,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2021年8月16日
Nabil
Nabil,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2021年7月26日
The staff on beach was amazing but the food haven't any variety ... The hotel need some of care