The hotel staff was very kind. I wish we would have known at the start of our stay that housekeeping only comes if you stay 7 days or longer. It also would have been helpful to know that if you want fresh towels you have to bring your used towels downstairs and exchange for fresh towels. I wasn't expecting that. The room smelled awful when I walked in. Very stale, stuffy, and musty. I purchased a plug in, clorox wipes, and lysol spray after arrival. I'm not usually a person who goes to those lengths, but my carpet was filthy and the room smelled so bad I didn't trust it to be clean. Even with the plug in I still needed to spray twice a day to air out the room. It was also difficult to regulate the thermostat. It was never comfortable, either too warm or too cold.