Book property months before big concert — property closed and canceled all of its reservations?
Really hard to find available replacement lodging such short notice.
Brian
Brian,1 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2023年7月9日
I have tried to cancel or change my reservation and we could not get in contact with the hotel via Expedia or myself. I was not able to make it to the hotel or change my reservation. This is unacceptable and i would like to be contacted to explain why a taso so simple as changing a reservation could not get accomplished.
William
William,1 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2023年6月28日
Amy
Amy,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2023年6月27日
We came to town for a concert with plans to stay at this hotel, and there was a sign on the door that said closed. No email, no phone call, no warning. Very tacky to leave us hanging like that.
Amanda
Amanda,1 晚好友同遊
Expedia 真實旅客評語
2/10 不太好
2023年6月27日
JOHNN
JOHNN,1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2023年6月26日
Was unable to stay in this location due to the hotel being shut down the day prior to me staying here. However I would like to add that Expedia was amazing and quite helpful in getting my refund back as this was not my fault that the hotel had shut down.
Chelsey
Chelsey,1 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2023年6月24日
They are in the middle of a remodel so things weren't perfect, but the staff was nice and my room was nice and clean. I'd stay again.
Brittany
Brittany,1 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2023年6月22日
Terrible Rooms!
The entire first floor was under renovations. It was a complete mess! I'm glad I didn't have my children with me because there were hazards everywhere. Our room didn't have AC. We didn't realize this until we returned from our concert. The shower was dirty and gross. There was also no water pressure at all. I hate complaining, but I had to say something to the front desk. When I went downstairs to complain, I had to wait in line as there were other unhappy guests complaining. I spent $179 for this room and it wasn't worth $50! I will never stay here again. The ONLY convenience is that it is walking distance to the concert venue, however not worth it, in my opinion.
Kassi
Kassi,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2023年6月19日
My room had a stained comforter
Fernando
Fernando,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2023年6月17日
Outside of building falling off. It is an eye sore
When you pull up. Lots of trash from
Remodeling. Room
Was pretty clean
Except for
Bathtub.
Megan L.
Megan L.,1 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2023年6月12日
Check in was AWFUL. I asked for a manager and they informed me that there is not manager at this hotel. I could not understand that staff members, their english was not good. Very unpleasant stay. The room was not clean. Construction was occurring and the hallways had debris everywhere. Will not return to this hotel.
Emmy
Emmy,1 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2023年6月10日
They charged us, but did not honor our reservation. DO NOT BOOK HERE. We arrived at 5:00pm to find people in the lobby who had been waiting over an hour and a half to check in. The listed check-in time is 3:00. The person at the counter verified our reservation of 2 king rooms and said they would be ready in 15 minutes. This guy continued to say it would be 15 minutes for over an hour. Finally they let us check into 1 queen room and said a second room would be ready when we got back from our concert. Mahamud at the front desk guaranteed it. As we left, he put up a sign saying no other reservations would be honored that night. Others asked if they could get a key and come back when the rooms were ready and were told no. There was a crowd of people trying to check in. Several of them never got rooms that had had reserved and were offered no assistance in finding somewhere to stay.
When we got back from the concert there was no 2nd room available. Mahamud said the housekeeping staff left at 7:00 and the rooms weren’t finished. The 1 room we got was dirty and the toilet wouldn’t flush right.
Apparently, new management bought this hotel about a month ago and started a remodel. They did not tell those with reservations that their rooms wouldn’t be ready. In fact, they just kept confirming reservations.
Very disappointed in Holiday Inn Express. I’m hopping I don’t have to dispute the second room charge on my credit card to get refunded.
Katy
Expedia 真實旅客評語
2/10 不太好
2023年6月8日
Wouldn’t book at Holiday Inn Express!!
Well, it’s more like a non stay. The hotel was double booked, stood in line for an hour to be told there was 4 rooms left, and the first 4 in line would get them. There was about 20 people in front of me. We were 3 hours from home, to attend a concert, that we booked the room in October! No communication from hotel, no help in getting another room, just 4 rooms left. They had the bathrooms closed off in the lobby, had to walk to a gas station to use the bathroom.
Stefanie
Stefanie,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2023年6月6日
Barb
Barb,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2023年6月5日
I booked a double Queen room June 4th-June 5th and upon arrival, it took us one hour to check in because there was only one person working. When we finally got to the desk, the hotel staff told me that there was not any double Queen rooms available. We then had to be switched to a kind room and one of my guests had to sleep on the couch. When we got to our room, there was urine on the toilet seat. There was a huge crack in the window, and outside the window was a huge mess, there was trash, wood, it looked terrible. I know there’s renovations happening but buy a dumpster and maintain the property so that the customers feel safe and clean. I would like to be financially compensated for my room.
Jamie
CheapTickets 真實旅客評語
6/10 不錯哦
2023年6月5日
Chelsey
Chelsey,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2023年6月5日
The Falling Down Hotel of Horror
Horrible. There is a terrible smell as soon as you walk in. The whole place smells like sewer. We waited in line for 20 min to check in because previous check ins were all coming to complain about something wrong with room. Our room was decent. No complaints except AC not working. It’s 95 degrees outside. We asked for it to be checked. 2 hours later asked again. Left for a concert. Came back to a stifling room. Asked again. Finally got him up here to be told “sorry, it’s broken. No other rooms. You’re out of luck” Do not stay here
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2023年6月5日
Joseph
Joseph,1 晚旅行
Orbitz 真實旅客評語
4/10 一般般
2023年5月29日
Facility is under a remodel.
TV’s weren’t working due to cable issues supposedly but ours still had the new clear plastic on it
Breakfast was supposed to go until 10 am but they were out of a lot of the normal things like scrambled eggs and boiled eggs. Only protein option was sausage.
Mike
Mike,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2023年5月18日
Timothy
Timothy,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2023年5月14日
Worst hotel ever
Worst hotel we have ever stayed in. DO NOT STAY HERE!! The cherry on top was the raccoon in the lobby eating out of the trash.
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2023年5月8日
ST. LOUIS weekend trip for baby shower.
The conditions of hotel was deplorable. Your ad did not show renovations. Hotel was dirty. I really feel I am owed some compensation.
Wanda
Wanda,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2023年5月8日
Sarah
Sarah,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2023年5月8日
The king bed was very comfortable, however the pillows were a little flat. The air worked great as well. This hotel is located right by dave and busters and a really nice gas station. Only other thing was the bathroom was very small, my husband and i could not get ready at the same time.