Unfortunately the pipes froze and broke right before we arrived at the hotel but the staff was amazing and relocated us and provided transportation to our new hotel. They went above and beyond and couldn’t have been nicer in spite of the challenging conditions that they were facing. We were sorry not to stay there but will try again next time we’re in town.
Betsy
Betsy,4 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2024年1月21日
Pipes burst in the hotel and they didnt even send an email telling me. Sent me to a new horel nowhere near my destination. Then finally sent me an email 2 days later saykng they wont charge me a cancelation fee. Like thank you so much.
Chaney
Chaney,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年1月19日
Harrison
Harrison,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年1月1日
Carmen
Carmen,1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2023年12月31日
Family
No only one wash cloth try to call desk phone rang for 3 minutes and then a hang up. Our room had a rug that was so curled up on the corner both of us tripped several times had to put something to hold down it was very dangerous, jarred back. Since it was New Year eve day restaurant was closed told there would be a continental breakfast in lounge however when I went down at 7:30 am stood at counter for 5 min before I had to ask for help and was informed they were trying to figure it out who would be working. Sink in bathroom not functioning properly. No one to help with baggage help for $45 parking. which was good . If you have formal dress or a long dress bag very limited space in closet, the have a dresser that takes up to much space.
larry
larry,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年12月24日
Brandon
Brandon,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2023年12月11日
Beautiful hotel, modern updated design, front desk and valet were incredibly polite!
Cassie
Cassie,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2023年12月7日
Rachael
Rachael,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年12月5日
Qwantel
Qwantel,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2023年11月28日
I would stay here again, it was really nice there.
Neela
Expedia 真實旅客評語
10/10 好極了
2023年11月27日
Very nice room and staff. Quiet and comfortable. Although Travelocity's site indicates off-site parking for $30, the valet said the only offsite parking he knew of was at a meter on the street. So, we paid the $5/night valet parking.
ERIC
ERIC,2 晚浪漫之旅
Travelocity 真實旅客評語
2/10 不太好
2023年11月25日
It was a nightmare to say the least. The manager is the most unreliable person ever lived on the face on this earth. The valet service is subcontracted by Marriott. So they pretty much steal everything that is in your car be mindful of that I had my jewelry under the seat of my car and I went back to grab it, and within 4 hours it was gone! Who would have thought checking under the seat of one’s car! But they did! When I brought it to the manager’s attention her quickly said let me check the camera. 15 min later he said there is nothing on the camera. How can you check something like that on a camera in 15 min. Then when he saw I was dead serious he gathered himself up and he knew exactly the process. As if it has been happening ALOT! He called the police and gave me the number to call and he told me the usually don’t come and give you a case number. Haha… how do you know all that!!!? Only because shot happens a lot and often around here! Right? What and embarrassment of Marriott! Never ever again coming to this place. And they charge $45 per night for valet when you could actually walk like two step away and park it at the parking overnight for $26 per night. So do not leave your car at the mercy and come back and see that your valuables are gone.
Haleh
Haleh,5 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2023年11月20日
Parking was expensive at $45 a night and there was a loud knocking at night that kept us awake. Only gave us 1 bath towel for a booking of 2 people.
Karen
Karen,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2023年11月11日
Good experience
Maria
Maria,1 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2023年11月2日
I am waiting for receipt plz
ERNESTE
ERNESTE,5 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2023年11月2日
First of all our room key didn’t work which made us to have multiple trips to FD from 8th floor. Then we were assigned the room and room phone was not working, which we complained about but no help arrived to fix it. Some staff members were helpful but didn’t expect this kind of service from place like this.
dr.sheffali
dr.sheffali,1 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2023年10月31日
It was a very nice room. The hotel is beautiful!
Rachele
Rachele,1 晚家庭旅遊
Orbitz 真實旅客評語
10/10 好極了
2023年10月30日
The food and drinks were amazing at their resturant.
Staff was super friendly and offered assistance throughout our stay. They let our kids try the gelato for free.
The rooms and bathrooms were clean, great size, and the bed was comfortable we didn't want to move. Valet was quick and friendly to get the car. I would recommend this property to anyone who is visiting for an event in St. Louis, vacation or for business.
Stacy
Stacy,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2023年10月28日
Hoda
Hoda,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年10月26日
Great stay for concert!
STayed here before. Staff is always awesome with lots of smiles. Very convenient as we were there for KISS concert. Quick 10 minute walk to venue. I have 2 complaints - 1) bed is way too soft - just a preference thing, and 2) wish you had a market with snacks and bottle waters/sodas as bar was shut down after concert. Otherwise, stay was great!
Darren
Darren,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年10月17日
Wonderful stay. All the staff were super accommodating and very respectful how a hotel should be run
Ashley
Ashley,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2023年10月13日
It was in walking distance to Enterprise Center and the service was good.