雄偉大飯店 - 芝加哥

Customer service was great, not an issue. Both people I interacted with were very kind and helpful. The hotel itself is beautiful on the outside and in the lobby, but old inside the rooms. Our room had peeling wallpaper, carpets stained. The bed was comfortable, however we found a clipped toenail in the bed. Didn’t say anything as that was our last night, but it was very disconcerting.

They didn't have any beverages available...not even bottled water. No restaurant, not even a vending machine. Room was very small.

Our 2 night stay was nice. We stayed in the front which had a sun room so it was a large space. Only complaint was that the complimentary breakfast was not served due to covid-19 but they didn't offer a discount or handhelds. So we had to find breakfast and pay for it. Parking was a block away in a parking garage. We would stay again.

It was a decent hotel. The elevator was really small. I was charged for the minibar but they’re saying i ate weren’t even there. I barely even stayed in the room. I probably won’t come back.

Check out before you booked this Hotel ,No coffee machine in the room, There’s Special service ASKED front desk if you need A Cup of Coffee or water,No parking spot and whatever your booked Price It’ll cost you another $25~$50 parking fee per days,

lovely little old hotel. Beds comfortable, room clean and wonderful concierge

The site says breakfast is included, but apparently they still aren’t serving breakfast because of Covid. I’m fine with that, but they shouldn’t include breakfast as part of the room description. I chose to pay a little more for the Majestic over an alternative thinking that I would get breakfast, so I’m a little disappointed. I feel they should offer some sort of compensation.

DO NOT STAY HERE!!! First off covid or not, if im paying you 100+ for a night you will not limit me to 1 visitor and require if any guest that they need to check in and must have an id! So ridiculous, i will never visit this hotel again and am not ok with all the limitations. This hotel fools you into staying there and then you feel stuck. DO NOT STAY HERE!!!

We visit Chicago often and have stayed at other sister properties of The Majestic. I loved the location of the Majestic and it was reasonably priced so we booked it. Here is what I felt, some staff members were not cordial, unapproachable and somewhat condescending. Other staff members I dealt with nice lady who brings out the pastries, she was sweet. But I would have to say the only person who made our stay wonderful and consistently impressed us was Daniel Drake.He was amazing, friendly, professional and overall he lives up hospitality expert. He is the nicest, personable , professional, cordial and apologetic person. There was a misunderstanding and he dealt with it as professional, he definitely made our stay great!! A couple of things that went wrong; fire alarm that went off because of a guest . The alarm was ringing for over one hour. The was a horrible smell coming from the laundry area next to the elevator, there was a leak in our shower we had to put towels to stop the noise of dripping. They definitely need to update the hotel , they also need to provide better quality of pastries or breakfast options it does not have to be so stale or unappetizing on a low budget. There are options out there needs a little more thinking.The hotel needs updating, not luxury items or fixtures, I mean clean appearance and not moist and mildew feeling. The hotel needs some Tender Loving Care. Investing in a property is essential to keep its integrity, charm and guest!!!

We had a fine stay at the Majestic Hotel. Just stayed for a night while visiting folks in Chicago. It was on a quiet street uptown. The front desk staff was nice, but the room left something to be desired. Our room was tiny and very dated, and the radiator clanked all night long. Check in was also pretty inconvenient. The “loading zone” I was directed to was only one small spot where someone else parked with lights flashing for about 20 minutes while I waited by the hydrant behind them for my turn to park and unload. It was a fine hotel in a good location for us, but I wouldn’t stay again.