Booked and paid for a suite with a double bed, on the day of the stay I was called and told there had been a maintenance issue and that room wasn’t available.
And check in when I asked, I was told that they had overbooked and I had been moved to a standard double, so someone had lied.
No offer of compensation or even a refund for the additional I had paid.
When i got to the room its was single beds so myself and finance had to book elsewhere.
Tried to check out and no staff could be found at the desk to do so, so I left my card and went.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月4日
Juelma
Juelma,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月3日
Ok for business, but no restaurant.
Comfortable hotel for one night business stopover. Disappointed to find no dinner service available in the restaurant.
Nice breakfast.
Keith
Keith,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月24日
A hotel sadly let down by noisy residents
A nice enough hotel let down by noisy residents. My room overlooked the front entrance and people were out there all night smoking and talking so audibly that I couldn’t get to sleep. My partner‘s bedroom, which was at the back of the hotel had constant footfall in the corridor, again from noisy residents who had obviously been on a night out.
Andrew
Andrew,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月11日
The check in was very slow as we had to wait 10 minutes behind other guests. Breakfast was excellent . Overall good value gor money
Michael
Michael,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月8日
5 star service
Fantastic hotel with great staff.
John
John,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月6日
Steve
Steve,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月6日
We went from an old and moldy hotel in Samlesbury and we thought it couldnt get worse.... But it did. This hotel has not been renovated for decades I assume. Uncomfortable room with old furniture, horible shower and smelly old carpets. I do not recommend this hotel for travelers that are sensitive to mold.
Berglind
Berglind,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月5日
Hotel needs a good refurbishment and although the staff that where there who are lovely there aren’t enough if them
Julia
Julia,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月4日
Martin
Martin,2 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月3日
Nice country hotel
The hotel is set in beautiful grounds with a reservoir walk behind. The man at check in didn’t have much to say, we had a room in the annex which was clean but a little tired, the shower was poor but the bed was comfortable. The lady on reception at check out was really friendly. I would stay there again but would request a room in the main hotel. P.s The white crow a mile down the road does good food
Sarah
Sarah,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月3日
Comfortable and friendly staff
The staff are lovely here and everyone was very helpful from reception to the night manager and the cleaners. The hotel is old and so yes it is an old interior especially in the bathrooms. The spa etc is not open but tbh we didn’t visit for that. The outside is grand but probably needs a bit of TLC as does all of it really but for the price you can’t complain. Very comfortable room but the main drawback of our stay was the couple in the room next to us kept fighting and the walls are quite thin. It wasn’t nice to be awoken at 4am to a man shouting “when you are with me you want me but when you go home you want him”… free entertainment I guess.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月30日
My new favourite
First class service in a quiet location. Staff appropriately dressed, exceptionally helpful & polite. Will definitely be back.
Samuel
Samuel,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月17日
Mr Paul
Mr Paul,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月15日
This hotel is tired
Nigel
Nigel,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月12日
Alison
Alison,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月6日
I love staying here and always come however after the closure of the hotel. I've returned and I feel the whole experience has became less superior. Staff and service fabulous as always. However breakfast was extremely disappointing. Half the breakfast items for a full English weren't available, no porridge etc. The bedroom itself very comfortable and a good night sleep. Also the spa facilities aren't currently available and is a huge miss. However I would stay here again but I would love to see the breakfast become much nicer as it was prior.
Hannah
Hannah,1 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2024年10月3日
Jade
Jade,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月30日
Vira
Vira,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年9月25日
Urin on floor of the bathroom, long hairs on the floor and glitter in the bed . No restaurant. Hotel is very tired
E.P
E.P,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年9月19日
I stayed 2 nights, the first night there was work of some kind happening till midnight. The second night was terrible, I didn’t sleep at all because someone was removing items in a golf cart with a trailer attached.
I will not stay again
I feel a refund is in order
Regards
Paul Ellwood
Paul
Paul,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月16日
We had an overnight stay. There was a problem with the door. As we left early we had to leave the door open as we didn't want to disturb other guest banging the door closed.