There was no stay. There was no rooms available. Had no way of contacting hotel.com. this site is awful and I would not recommend it.
Catherine
Catherine,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 7 日
Room was okay. The fridge didn’t work they had to swap it out after we got into the room
Kimberlynn
Kimberlynn,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 7 日
Great customer service; needs housekeeping help
Cleanliness was an issue for me. The room was hastily cleaned before we got there and I ended up asking for the vacuum just to avoid looking at the gross floor. There were also holes in walls where doorknobs have hit and the thermostat has been ripped from the wall in our room leaving another large hole. There were holes in the window screens and the windows were propped open when we checked in. There were also a lot of high touch areas like walls and doors that were gross to look at, especially heading to the elevator. The shower curtain was also coming loose from the wall which made it impossible to shower without getting water everywhere. Other than poor housekeeping and the falling shower curtain, any staff I interacted with were kind and courteous. Customer service and the delicious sausage gravy were the best part of our stay.
真實旅客
4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 6 日
Ms. Jessica at the front desk rocks
We took our family up to Cincy for the 4th weekend to see other family. The hotel was decent.. but let me tell you what really stood out to us.. the Front desk lady.. JESSICA! She has so sweet, and so kind. Her and my husband had a great time picking back and forth. My husband used to stay at this hotel before me and there was a gentlemen that worked there and was wonderful he said Jessica was just as amazing and she will be the reason we return! Thank you for the amazing stay. Will say though breakfast was sub par. Biscuits and gravy eggs waffles. The usual hotel hotel hot breakfast. Thank you for all your help JESSICA YOU ARE AMAZING!
Tonya
Tonya,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 22 日
Its was good i really appreciated them returning my car key to me.
Jacqueline
Jacqueline,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 8 日
The location was good, the staff was nice and friendly and helpful. But the suite was disappointing. While the sheets towels appeared to be clean, the state of the rooms was not. The walls desperately need a good scrub and fresh paint, and many areas need a good deep clean. The outside door that said “locked for safety” was definitely not locked. The rooms smelled of cigarette smoke even though it was listed as a smoke free property. Quite disappointing.
The morning clerk was very kind and even pulled his own car around when our van needed a jump start.
Monica
Monica,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 7 日
Channing
Channing,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 3 日
Charles
Charles,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 24 日
Baddie Baddie Staff!!
Everyone was utterly amazing while I was there! I wish I was better with names but the young man with red hair and a beard was super helpful and the young ladies who checked me out were absolutely fantastic.
The rooms were alittle dusty, so that definitely sucked and a few other minor issues with the room but overall.
It was nice to stay at and I’ll definitely be back.
Cameron
Cameron,3 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 20 日
Avoid this place at all costs.
The room was filthy. There were people hanging out in the halls and outside the buildings everywhere, smoking.
When I went to the front desk to ask for a refund, they told me they couldn't handle refunds on their end because I had booked it through Hotels dot com.
I called Hotels dot com and they said a refund had to be handled through the Hawthorn and that they were refusing to refund.
I called the hotel again and the woman said they don't have a policy of refunds and the woman fought with me for 20 minutes. Finally said she'd refer it to corporate. Still haven't heard anything.
Had to contact my credit card company to dispute the charge.
Unless you're on the run from the law, I'd avoid this place.
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 19 日
William
William,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 19 日
Hotel was not in the best condition. The employees were all nice and helpful. The hotel was just not high quality.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 17 日
Edgar
Edgar,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 17 日
Jon
Jon,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 16 日
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 5 月 8 日
Check in was easy, location good. The building that the office was in seemed ok. The building we ended up in had a bad odor. Many people complained. Banister for the stairs was broken. debris laying around. The front desk person accidently told me my room was in his building so I was able to go through that building, that is why I know it was cleaner and definitely didn't have the smell the other building did. Seemed like people lived there weekly, not jus travelers. Breakfast provided was ok.
Amy
Amy,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 5 月 4 日
Frederick
Frederick,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 30 日
Definitely a "stay again!"
This was a business trip over a couple of nights. I've used extended stay settings before, but this is by far the best experience I've ever had. From check in to check out, from the front desk to housekeeping, people were exceptionally friendly and receptive. I keep a list of places to stay again and places to never return to and this is definitely a "stay again!"
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 4 月 28 日
The original room smelled of smoke and mold, the refrigerator when opened smelled sour. The floor/furniture looked dirty and I did not even set my bag down before going to change rooms.
The second room much smaller but didn't smell of smoke however had some "rowdy" guys staying nearby. I did not feel safe at all being alone and female. I did not see another female on the property other than employees.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 28 日
Alissa
Alissa,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 4 月 4 日
The property was acceptable. The surprise when we got there was the pet fee we knew there would be a pet fee but not $110. Unrefundable. Not in property information. The room cost $80 and the dog cost more to stay than us. We went elsewhere Red roof inn. We were not charged for dog first pet FREE. The most we ever paid was $25 which is acceptable. They still charged us for the room. $80. So be aware if you have a pet go to Ted roof Inn. Tried to negotiate an agreement but told this was not negotiable.
Virginia
Virginia,1 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 3 月 23 日
My kids and I enjoyed our stay. The only thing that was wrong with the room was the beds were very hard.
Nicole
Nicole,1 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2025 年 3 月 19 日
Be careful
My reservation was canceled and I was not notified until I arrived at 7pm. Unacceptable!
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 3 月 13 日
First of all nobody at front desk when I tried to check in. I had to call a number to get them to come. Had no cleaning crew to even check to see if the trash cans needed emptying. They had a coffee maker but no coffee to make coffee with. Dogs barking for a couple hours each night. Would not recommend this place to anyone