First night ( Saturday night) it was so noisy until midnight:( .
Second night is much better.
You book 2 nights, they don’t clean your room next day:(
Overall it’s good place to stay.
Wai Ming Raymond
Wai Ming Raymond,2 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 9 月 25 日
Don't bother
Freezing cold with no heating
Wifi intermittent and when it does work less than 1mb
Brendan
Brendan,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 9 月 24 日
Excellent staff, reception staff extremely so. Spacious hotel with excellent facilities.
Sadly the lower floors of the hotel were uncomfortably cold.
Clare
Clare,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 24 日
Darren
Darren,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 9 月 20 日
Jamie
Jamie,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 9 月 16 日
Won’t go back or recommend
Arrived on Sunday night to be told the restaurant was closed all week and it was a hot buffet, looked at menu and paid the £29.95. It was appalling, the staff seemed embarrassed one of them even referring to it as slops! No one available to refund, or on Monday before and after work. Breakfast buffet supremely mediocre and when asking for poached eggs I was told they didn’t do them.
You have to pay a nominal fee even as a resident to use the pool facilities and, I had regrettably booked for 2 nights, housekeeping don’t come mid stay which I have never experienced before.
The pressure on the shower was good though paint was flaking off the bath.
All in all a total refurb is needed here, and a total review of catering.
There is no indication on the website that the restaurant might be closed, it came across that this happens when there are too many guests.
To add insult to injury when I had my deliveroo arrive on Monday night and went to borrow some cutlery I was told I couldn’t unless I paid £5 and presented with a wooden alternative!!!!
Amanda
Amanda,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 13 日
Gordon
Gordon,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 9 月 13 日
Tony
Tony,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 9 月 11 日
vernon
vernon,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 9 月 6 日
No food, not enough staff, great receptionist
Receptionist on booking in was fantastic, she had a huge queue due to lack of staff but dealt with the situation really well.
No food to order the bar staff advised just a buffet and take a look before you commit was their advise! We did and it was rubbish hardly anything there so we left.
The fantastic receptionist recommended the square in wickham and we had a great meal there.
john
john,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 9 月 5 日
Dated!
Functional, but dated property.
Sudhir
Sudhir,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 9 月 5 日
F
F,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 9 月 2 日
Matt
Matt,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 9 月 1 日
Edward
Edward,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 31 日
Check In - staff were at idds woth what was inclided and not up to date on what was going on in the hotel.
Restaurant was closed although we were told is was open... Food was not worth the money.
Tried the buffet dinner the following night, again, was not worth the money.
Actually found a local cafe for breakfast having heard that the hotel was not worth the money.
The staff were lovely, not hyper efficient but pleasant.
Occupants in adjoining rooms were incredibly noisy, and later found local police were called.
Room was very plain.
No maid service following day...
Oh, and the whole pool thing?!?!
£5 to pay to use it in addition to our already over priced room fee really was NOT worth it and really was the last straw.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 30 日
Unprofessional service
Starting from reception to bar to restaurant to spa everyone working here was unprofessional. Rooms were dusty and unclean, not enough toileteries provided
Siva
Siva,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 29 日
Perfect family getaway
Excellent
David
David,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 25 日
Poor stay
Only thing I would say is paying a lot of money to stay at the hotel and then you have to pay for the pool is a joke. The room did not get clean during the stay.
Aaron
Aaron,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 22 日
Molly on reception excellent!
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 21 日
Helder
Helder,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 21 日
Overall very good, food choice disappointing not really a good hotel menu