Hotel very good but service in restaurant was extremely slow. Just not enough staff on duty.
Andrew
Andrew,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 24 日
Walked a marathon to our room and found even after upgrading a room overlooking a building. I complained and we were moved to another room. Condition of room really poor. I was told we would receive a platter and free drink at the bar but the platter did not arrive! Complained again and when it did finally arrive it was something and nothing just three incredibly small cakes. People running outside our room in the early hours. There was an event going on and it literally took up the whole hotel. So noisy and breakfast was awful. The food at the hotel especially the buffett was terrible. We ate out all the time. Will never stay again.
Felicia
Felicia,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 24 日
olivier
olivier,6 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 24 日
Large hotel
The hotel was very busy so small queue on checking in but huge queue for breakfast.
Bed was a little too soft for me and I don't like feather pillows, but that is a personal view.
Lynn
Lynn,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 23 日
Poor Experience in the Restaurant!!
Exceptionally poor experience in the restaurant.
Was prompted to book into the restaurant when booking the room and did so.
On arrival, we were told, despite advertising a large board for the full menu in reception, that only a buffet was available at £35 per head.
This was NOT the case as we then found out other guests were dining off the full menu in the bar. We even questioned the buffet when being seated and then got charge 12.5% service charge!
Matt
Matt,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 22 日
Lauren
Lauren,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 21 日
Sian
Sian,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 15 日
Too loud
Third stay here and probably will be last sadly . Arrived at 4pm to check in with my son who has autism and my aunt and was met with several groups of rowdy men away for a golf weekend . Got checked in quickly by the staff though and directed where to go for our family room. We went up to our room it was lovely . Started to relax in room around 5pm / 5.30 someone was checked in to the room next to us which was connected to our room with a locked door . We had the tv on and still could hear every single word of there conversation as they were shouting . Then we heard a man screaming room 444 for 5 minutes straight until he arrived at it which was directed across from our room . At this point we are now surrounded by shouting adults we decide to leave for dinner as it was upsetting my son . On way out went to reception to report this to be told it’s families next to us I said there is no way they are families . He said let me again oh no sorry room next to u is two adults and room across is group of adults I can ask them to be more quiet . When we came back that evening they were slightly more quiet but could still hear them . It was not peaceful and relaxing like it usually is until the Saturday .
Sarah
Sarah,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 13 日
Braddan
Braddan,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 12 日
umair
umair,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 12 日
Steven
Steven,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 10 日
Giuseppe
Giuseppe,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 9 日
Amazing staff great hotel
Hotel was lovely, pool was lovely but most importantly every staff member was so friendly and made such an effort with my daughter who’s birthday it was - it really made her day - was just perfect
Clare
Clare,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 9 日
Short relaxing get away.
Excellent stay as always. Polite friendly staff and other guest also friendly.
Rooms very spacious, clean and comfortable. Pool is very nice.
Joscelyne
Joscelyne,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 4 日
We will stay here again
Comfy room very friendly and courteous staff and delicious food. Only criticism the room was a little dated with stains on sofa and carpet. We will stay there again.
Caroline
Caroline,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 4 日
Freda sin
Freda sin,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 3 日
Another good stay, some improvements needed
My second day at the Forest of Arden Hotel was another good one. It wasn’t 100% great as there are a few things that unfortunately let it down.
Overall, the staff are wonderful! Every single member of staff that I dealt with was excellent and could not fault them one bit.
My main issue is with elements of the service. I booked a half board rate and the fact that this excluded me from being able to have room service was quite weird, I also find it odd that you have a completely separate menu for people with a half board rate. I don’t know why that’s even a thing! I was happy to pay the difference but I was told that this wouldn’t be acceptable. They don’t make this clear when you book either so be aware that the food options are incredibly limiting if you book the half board rate.
The rooms also need a little bit of TLC. I had booked a premium room, which was incredibly spacious but battered up and rundown in some areas. It’s well overdue for a refresh but it was very clean nonetheless.
The pool was also incredibly cold, and I found that the showers in the ladies changing rooms were quite dirty and smelly.
Leah
Leah,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 2 日
Lovely comfy bed, nice grounds, delicious breakfast with great variety.