Well, no hot water for 2 days prior to check in and I wasn't even informed about it until when I realised there was no hot water. During my 2 nights stay, there was no hot water. Unsatisfactory stay to say the least.
TAIWO
TAIWO,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 9 月 20 日
Jennifer
Jennifer,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 9 月 19 日
Do not stay here
We checked in late on a Friday night close to midnight took showers and slept on hard beds. We had no hot water on Saturday so they let us take showers in a separate room and guaranteed us it would be fixed the next day. It wasn't or the day after so we checked out and they refused to refund us for the days we didn't stay. Monday night through Friday night. House keeping never came either which would have sucked if we had hot water to take showers with. I talked to three different parties with no hot water as well. I have called twice since I left to try and get at least a partial refund once I was told the manager was busy and the other time the manager hung up on me. I was told when I checked out that I had to E-mail management for a refund and did so twice with no response. It's been a week.
Joshua
Joshua,7 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 9 月 19 日
kleyton
kleyton,5 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 9 月 19 日
Decent enough however kept getting locked in the pool area ywo different key cards and not once did it let me out without calling my companion
Heather
Heather,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 19 日
Francisco
Francisco,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 9 月 14 日
Won’t recommend
I was supposed to stay for three nights but ended up leaving after the first night due to several issues. The bed was dirty and extremely uncomfortable, the shower didn’t drain properly, and the towels had a strange odor.
On top of that, there were people smoking weed outside, which didn’t feel family-friendly or safe.
I had to book another hotel at my own expense. Very disappointing experience — definitely not what I expected.