The front desk is not so nice and will treat you differently according to color.
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Expedia 真實旅客評語
10/10 好極了
2024年11月27日
Dave
Dave,2 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月24日
sarah
sarah,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月23日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月23日
Excellent stay
Excellent service and stay. Only small complaint I have is that you pay $45 for valet/parking per night and when we left the valet worker basically asked me for a tip telling me they work for tips. $45 and a tip is still expected is a tad crazy to me.
Gregory
Gregory,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月23日
Larry
Larry,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月23日
Steve
Steve,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月23日
Wonderful Hotel
Hospitality attendant was very friendly during check in. Great asset to your team!
Christina
Christina,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月23日
LaVonna
LaVonna,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月23日
The staff was extremely welcoming and kind.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月18日
Friendly
Everyone was very friendly and got us what we needed
Tina
Tina,1 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月18日
The room itself was nice. Bed was comfortable. Had a nice view of downtown. There was an issue with a room down the hall and didn't feel security handled it the best way. We were charged more for our parking than we were told. Had $1,000 worth of tools stolen from our vehicle. Valet manager has yet to return our call.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月17日
Location to the theater district and restaurants. Great valet service and friendly front desk staff. We will return for our next trip to Cleveland
Howard
Howard,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月17日
Elizabeth
Elizabeth,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月17日
Updated rooms, convenient valet parking and short walking distance makes this an excellent choice!
Tracy
Tracy,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月12日
Overall, the hotel was great.
My only issue was the valet at night. He was nice, but when he went to drive my car away to the parking garage, he kept on revving the engine over and over hard and harder because he didn't put it in drive!
I didn't feel he had basic driving knowledge, so I parked it myself into the garage across the street.
It was an automatic vehicle, but he didn't know to PUT IT INTO DRIVE.!!!???
Raymond
Raymond,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月11日
Marc
Marc,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月11日
Gregory
Gregory,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月7日
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月6日
Stacey
Stacey,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月6日
We were pleased with our stay overall. The room was clean and modernized, the breakfast was complete with hot and continental items, and the staff were generally very pleasant. I only had an issue with the staff person who checked us out. She was incredibly unfriendly and impatient. I notice her the day prior when I spoke with another staff member and she was just as unfriendly then. She should be replaced. She gives the hotel a bad vibe; particularly since she is the first person you see when you arrive in the lobby.