I have been to this hotel many times before but this was my first last 3 years. The room and facility is as we expected but staff there is getting bad. Some are really nice and smile while other did terrible job. E.g. when I check in, the receptionist keeps talking to her colleague. I then got the key and go to the room only to found out she gave me a room that has been occupied by someone else. How terrible and she just gave me another room without even say sorry. The next morning I found out I have to pay extra for my breakfast. This is strange as I clearly have my breakfast included when booking via Hotels.com. Eventually I solved it by contacting Hotels.com and they talked to the hotel directly. However, this is really bad experience especially my GM is with me this trip. Will not come again unless necessary.
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 9 月 8 日
Connie
Connie,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 9 月 7 日
Elizabeth
Elizabeth,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 9 月 4 日
Rene
Rene,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 3 日
Vanessa
Vanessa,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 9 月 2 日
Business Event & Overnight Stay was Okay
We attended a group/business function so we stayed overnight. Not all staff were friendly, and some could not communicate in basic English. We understand that there's a current change of ownership/management, but basic customer service should be top priority and maintained during the transition.
We booked one of the bigger event rooms, but we had to dust/clean the provided black chairs and the room was hot/stuffy and had a strong odor.
Breakfast was adequate and the room was clean and comfortable, but the body wash was totally empty, so we had to call to get them replenished.
Hoping that the service will improve in the future with the new ownership. Thanks!
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 31 日
Angel
Angel,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 27 日
Nelson
Nelson,3 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 24 日
Comfortable hotel
Very comfortable, and a good location for my family
Myungja
Myungja,1 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 24 日
Yeah… no
Here to move our kiddo into school and thought this would be a good mid range hotel choice. The room was fine. Spacious enough and clean. Bed was fairly comfortable. The lack of transparency and communication is terrible though. At check in we received no information about check out time, breakfast, or amenities of the property. Located checkout info on back of hotel door though. We were also not notified of a huge MMA fight happening outdoor on the property that evening. This meant that much of the hotel’s parking was being used for the event parking for a fee. We could hear the announcements and music from the fight in our room above the TV and white noise machine until about 11 pm. After this time it was all drunk MMA fans shouting in the hallway and hanging around outside waiting for traffic to clear. The front desk offered to move us to a higher floor (umm… all rooms are attached to outside 🙄). Two calls to the front desk regarding MMA bros reliving every moment in the hall, “dude.. dude.. and then like he f’in kicked him in the face. It was sic bro, no cap).. No info on their website, no info at check in about the event. We only knew because we saw the paid event parking and then a sign on the street corner. 100% would not stay here again unless I was attending whatever event was being hosted here. There are tons of other options in the area.
Sophia
Sophia,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 23 日
Iris
Iris,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 18 日
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 17 日
Old, but ok.
Outdated, but nice. The swimming pool needs resurfaced, very rusty and dingy sides. Hot tub, only half the jets worked. I dont understand the layout. Can some one explain why so much wasted space in the atriums?
James
James,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 13 日
Nothing wrong with the room or front desk but
Cesar
Cesar,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 6 日
ken
ken,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 5 日
David
David,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 4 日
Excellent stay and delicious food!
The hotel is just as lovely when you arrive as the pictures show online. Every single member of the staff was friendly and helpful. The food especially the short ribs was SPECTACULAR!!! We would highly recommend. The pool was large enough to be enjoyed by many guests and using the fitness center was a pleasant experience. We opted for the full breakfast and it was worth it. We were graciously greeted by the breakfast staff every morning and were happy to find lots of food options from hot meals, cereal waffles. The coffee cake was AMAZING and so worth it. We actually wanted tp find the original vendor so we can order the coffee cake on our own. Overall we had a pleasant stay with delicious food and kind people.
Jessica
Jessica,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 2 日
Selena
Selena,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 31 日
Pablo
Pablo,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 28 日
Ugh
The bathroom was dirty. Drains were clogged. Dental floss picks on window sill in room. On the carpet was a wet spill with unpleasant odor (Vomit?). We left a message at the front desk and were told a manager would call us. So far, no call.