I have been to this hotel many times before but this was my first last 3 years. The room and facility is as we expected but staff there is getting bad. Some are really nice and smile while other did terrible job. E.g. when I check in, the receptionist keeps talking to her colleague. I then got the key and go to the room only to found out she gave me a room that has been occupied by someone else. How terrible and she just gave me another room without even say sorry. The next morning I found out I have to pay extra for my breakfast. This is strange as I clearly have my breakfast included when booking via Hotels.com. Eventually I solved it by contacting Hotels.com and they talked to the hotel directly. However, this is really bad experience especially my GM is with me this trip. Will not come again unless necessary.
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2019年3月26日
酒店非常不错
真實旅客
2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月20日
Alejandro
Alejandro,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月16日
Great room
Cleanliness and friendly
Accommodating
Fred
Fred,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月10日
Large hotel and convention center. Convenient for our family. No complimentary breakfast which I find unusual in today’s market, most hotels offer some kind of complimentary breakfast. I find it insanely ridiculous that they charge to park my car. Really what are people supposed to do with their cars. Total junk fee, a ripoff!
John
John,3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月9日
Clean hotel. Hospitality was poor. Not the friendliest staff. During check in, there were 3 employees at front desk. Had me wait so they can finish their conversation together. While checking in, the man barely said anything to me, other than he needed my ID and card. No greeting/nothing. In the morning, tried to ask about breakfast. My reservation included 2 breakfast. Only gave me voucher for 1. Worst service, but hotel is clean.
Maria
Maria,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月7日
Michael
Michael,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月23日
fabian
fabian,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月22日
DANIEL
DANIEL,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月7日
Joshua
Joshua,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月5日
Julianne
Julianne,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月3日
Andrea
Andrea,3 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月20日
Doesn’t meet expectations of the brand
The room was very old which would have been acceptable considering I paid $145/night, but it was also dirty. The bathroom in particular was really bad. The previous guest’s hair shavings wasn’t cleaned off the bathroom counter and there were long hairs on the faucet and floors. The bathtub is so old that we felt gross to use it. There were two newer towels but the rest were faded and worn out. Overall, it felt no better than a Motel 6 at a higher price. I’ve stayed in a lot of hotels in my travels and I’m usually pretty tolerant but I expected more from a Sheraton.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月19日
Awesome place
It was a very pleasant stay. Clean, modern, quiet. I felt safe ❤️
Dora
Dora,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年9月30日
Louis
Louis,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月27日
Toni
Toni,4 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月27日
The room was clean and the bed was comfortable. The bathroom was also updated and nice. Around the property was dirty and dated. There was animal poop and trash. The hotel’s carpet in the lobby and areas leading to the rooms are dirty, stained, and outdated. It makes the hotel feel dark, dirty and stuffy.
Laquonda
Laquonda,3 晚好友同遊
Expedia 真實旅客評語
4/10 一般般
2024年9月26日
It’s a really old hotel the rooms old
Ugly rooms bugs old smells air conditioning sucks
Maria
Maria,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月25日
Victor
Victor,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月25日
Restful stay
Extremely helpful and courteous receptionist. Polite cleaning staff and bartender