納許維爾布倫特伍德萬怡飯店 - 布蘭伍德

Liked the location, bed, access to food and alcohol but... why wasnt breakfast included. At that price breakfast should have been included.

Staff was courteous and friendly. Hotel was convenient to the interstate. Biggest complaints were that 1) one of the exterior doors had a broken key lock, so you could walk to your car, but had to walk around to come back in. 2) Three of the electrical outlets in the room were so worn that our chargers would not stay in the sockets. 3) Never been to a noted hotel chain where you ran out of hot water during the shower. Literally started off with a hot shower and ended up ice cold in 4 mins.

Fast easy check-in even with a new employee doing it , very professional staff Big clean rooms very nice .... The one issue we had was housekeeping knocking on our door 3 hours before check-out and again two hours before check-out , apparently someone had came through and took our sign off the door which we didn't realize until housekeeping came back again an hour and a half before check out .... Overall I'd stay again next time in in the area

Desk clerk didn't know where to assign our 2 queen bed room to check in, making a long delay. At the desk she had no record of rooms numbers with beds size, quantity. The clerk was very concerned and apologized many times. She finally got help after the other clerk finished with a client. He said "....oh, you're have to guest" Basically, no printed map. So he pointed out three spots on the computer screen. Okay, my husband, heart failure, etc. Not what i expected for Marriot check in, especially if the room is not right. Luckily it was. My check in desk clerk and I both understood that something must be done. She was outstanding in my care as a customer. I made a confirmed reservation through Hotels.com and received confirmation from both Marriot and Hotels.com. I dont expect for someone to "quest" where my nights sleep is.

No one at front desk when we arrived at about 7:00PM along with two other guests. About 10 minutes later the front desk employee arrived. She gave no apology for the wait. Showed luster interest in doing her job as she checked us in. The elevator was in the back of the building meaning a long walk. . Apparently this is a old motel that has been “remodeled.” Our room was ok but the dead bolt was broken! The next morning we discovered that the elevator was now broken so we had to drag our suitcases down the steps. Told of our experience to a new lady at the front desk. She said she was sorry and that I needed to call to report it to management when they were available!

Advertised as complimentary breakfast. Not so. They have a “Bistro” in the morning from 7-10. But it is NOT complimentary. Most hotels have at least a continental breakfast to get you going in the morning. They even charged for coffee! If you want to portray yourself as treating your guests in a welcoming manner, you would not charge $3.00 for a just cup of coffee! How much from their bottom line would it cost to have a coffee pot going?Really soured me on Marriot.

Hotel was great and checking efficient and helpful with inquiries about things to see in area and restaurants.

Nice quiet spot. It’s an older hotel but kept nice enough. I returned the next night for a second stay when I had to remain in town. People at front desk were especially helpful and nice to deal with.

Great location and staff was very nice. The first room I was given had an off smell. The second one was better. The next day I notice the smell got worse and there was black mold in the bathroom. They came and cleaned but the smell did not go away. I will not stay here again.

Roofers started working at 6 AM. The pool was closed. It was 88° outside.The front desk clerk was not helpful and rude.Not many channels on the TV. No microwave in the room. I will not return to this establishment