4/10 一般般
2025 年 8 月 31 日
Terrible experience from avid traveler
When we arrived, our tv was broken, and lights were out. Maintenance came up, looked, said “I’ll be right back with new keys and a luggage cart”. 45 minutes later we went to front desk and she said “I tried to call you” which didn’t happen, then gave us another room (with no ammenities) and asked if we’d like $20 off. I said add breakfast too and she did. Next day when we returned and wanted a water bottle, we were told they had no water bottles on the property. This morning at breakfast, the bistro person was very short with her responses. We asked for napkins and were told the property was out of napkins and gave us the blue cleaning cloths. It was one of the worst experiences and I travel around the world frequently. We chose this property due to proximity to Red Rocks. No more of this type of property.
Cathy
Cathy,2 晚好友同遊
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