The room was large and lovely, especially the bathroom. The balcony could have been an excellent addition, however it was covered in bird poo, including the balistrade and chairs and table. It didn't look like it had been cleaned for some time.
We had dinner at the restaurant. The food was very good. The service was polite but inefficient and amateur. We were served a different (more expensive) bottle of wine than the one we ordered. We felt rushed to move on to the next course. The staff didn't seem to be communicating with each other.
Then came check out! I felt as if we were in an episode of Fawlty Towers. The woman had little idea how to operate the EFT terminal and kept us waiting while she tried to understand the invoice, then we were overcharged (later corrected).
This could be a beautiful hotel, but it is tired and run down and in deep need of maintenance and some management skills.