Very bad experience about their quality of service. We book a half board booking for 8 rooms which should include Dinner & Breakfast. But when we arrive, the reception told us that they didnʻt know our booking would come with dinner. After 30 mins of negotiation, the staff confirm with hotels.com (Expedia) on the situation and said we can have dinner for free.
However, when we check out on next day, another staff asked us to pay for the dinner. It take us another 30 mins to negotiate with the staff before we can barely meet our flight schedule.
This is a terrible experience for me and I am not going to stay in this Hotel anymore.
MI CHI
Hotels.com 真實旅客評語
8/10 非常好
2013 年 1 月 30 日
满意
感觉不错,满意,早餐很好。
真實旅客
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 3 日
NOT VERY IMPRESSED
The staff were excellent
The hotel lacked the vibrancy of a 5☆ hotel. The foyer was dull and boring. The pics on the website was misleading. Should've stayed at the Marriott
Shiraz
Shiraz,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 27 日
Awesome
ADEBAYO
ADEBAYO,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 25 日
Thomas
Thomas,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 24 日
Alejandro
Alejandro,3 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 3 月 14 日
Nils
Nils,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 24 日
First Class
I was very pleased with the level of customer services and how clean the building and rooms were on arrival. This is my second time ayy this location and it always is always first class.
John
John,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 24 日
Eccellente business hotel
Posizione strategica con navetta gratuita ogni 15 min per Mandela sq (a 800 mt). Personale gentilissimo, camere molto spaziose e ben attrezzate con letto gigante comodissimo ed ottima biancheria. Colazione eccellente . Rapporto qualità prezzo eccezionale
andrea
andrea,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 20 日
The hotel staff is amazing so friendly and helpful. It made the stay so much more enjoyable.
John Paul
John Paul,3 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 2 月 6 日
Muhittin
Muhittin,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 2 日
Excelente hotel!
Maria
Maria,12 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 2 日
Fantastiskt!
Fantastiskt! Önskar att poolområdet hade varit rökfri zoon!
Anneli
Anneli,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 15 日
The staff were professional and friendly
Kwame
Kwame,3 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024 年 12 月 24 日
Johnathan
Johnathan,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 23 日
Very helpful and polite staff
Jubril
Jubril,2 晚旅行
Travelocity 真實旅客評語
10/10 好極了
2024 年 12 月 19 日
The staff was very professional and pleasant
Clea
Clea,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 7 日
Moiz Iftikhar
Moiz Iftikhar,3 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024 年 12 月 7 日
Bontle
Bontle,7 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024 年 12 月 5 日
Willem
Willem,6 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024 年 11 月 29 日
Sindiso
Sindiso,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 11 月 16 日
Outstanding staff
Very happy with choice of hotel for first stay in johannnesburg. Food excellent. Pool was closed for one afternoon during our stay but staff arranged and took us to a neighbouring hotel to use their’s. Reinforced how good the pool area was in our hotel. Punctual shuttle to Sandton city. Hotel also on free shuttle stop for hop on/off bus
Richard
Richard,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024 年 11 月 15 日
Rabih
Rabih,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 11 月 10 日
The staff was most friendly and helpful
Indeed, great staff