My family and I stayed at the Embassy Suites in downtown Portland on August 7. We were impressed with the hotel and it's location. We booked through hotels.com. Four days after our stay we were charged an additional $300 by the hotel.
We have not received any correspondence via phone, email, or mail explaining the charge. I called the front desk and was told that it was a deep cleaning fee. The person I spoke with offered to transfer me to the General Manager of the hotel. I have since left three messages, left my name and number, but have never received a call back.
I did a walkthrough of our room before checking out and I have no idea what would have resulted in the need to deep clean the room.
Regardless of the reason, the most frustrating thing is the complete lack of response from the General Manager. It's difficult to trust a hotel chain when there isn't any professional communication.
Doug
Doug,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 26 日
Everything was great and extra bonus for being so close to voodoo donuts. A simple treat we pick up for our kiddos when we visit portland.
Farrell
Farrell,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 23 日
Jason
Jason,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 22 日
Awesome
Excellent in every respect…
Alvin
Alvin,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 16 日
Amazing pkace
The staff was super friendly and helpful. We loved all the amenities like the pool, sauna, and fitness center. Breakfast was above and beyond any other continental breakfast I’ve ever had.
Kellie
Kellie,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 11 日
Beautiful Hotel with wonderful staff.
Kiersten and Wade at the desk were efficient, friendly, and very helpful. They made us feel very welcomed. This is a beautiful, historic hotel that has been modernized for comfort and retains its historic beauty. The free breakfast and happy hour were awesome! The valets were friendly and helpful.
Andrea
Andrea,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 10 日
Beautiful hotel; valet service for parking
Fantastic lovely hotel. Parking does require valet service which was implemented for security purposes a few years ago so sometimes it gets backed up.
Good breakfast standard for Embassy suites. Check in was fast and all the hotel staff are friendly. One downside was that we did not have our room cleaned by housekeeping. Would definitely stay there again
Shaun
Shaun,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 8 日
Cheryl
Cheryl,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 5 日
Cool lobby but outdated
I was satisfied with the stay overall. The hotel is a historic building which was nice, but the room and furniture felt old. The ADD shower was more of a hazard to the non-disabled due to the wet floor conditions outside of the shower area. Vallet charges were expensive.
Kristen
Kristen,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 5 日
Danielle
Danielle,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 4 日
Wonderful all around!
LOVE this hotel. Love all Embassy Suites. For a family of 5, the free breakfast and happy hour are amazing. Saves so much! The Portland staff was absolutely lovely. We had a great stay. Portland is a super great city. Hope to be back!
Nicole
Nicole,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 3 日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 30 日
We stayed here with our Girl Scout troop. The rooms were comfortable and spacious. The complimentary breakfast was amazing!
Carrie
Carrie,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 29 日
Great street parking, places to around the area and shopping and great breakfast options at hotel
toe
toe,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 29 日
Heather
Heather,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 27 日
christopher
christopher,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 27 日
Great hotel in downtown Portland
Stayed here with my family. Really great hotel in a convenient location. Would definitely stay again.
Pros:
-Location. Walking distance to a lot of popular shopping and sights in Portland. And only a 2 minute walk to the MAX station light rail if you don't want to walk.
-Very beautiful historic hotel
-Great service from the staff
-Pool is pretty cool
-Good breakfast
-Rooms were nice and spacious
-Very good price for quality of hotel
-Wifi worked well.
Cons:
-Parking is very expensive and valet only. But they did keep my car safe and valet retrieval was fast. Portland can be risky for car burglary and smashed windows, so it was nice to know it was secure.
-Some brief very loud noises from outside in the middle of the night. But that is not the hotel's fault.
-Sofa bed in our room was horrible. I know sofa beds are not known to be great, but this one actually had holes in mattress and looked 20 years old. The rest of the furniture was nice, so was surprised. My kid just slept on the couch without unfolding bed.