I only interacted with the front desk staff at the check-in, thankfully. After 10 hours of travel, we arrived early to the hotel, and the front desk worker who was not understanding or accommodating whatsoever for an early checkin. The response was there’s no room ready and it would be a $25 fee. I responded that the fee isn’t an issue but that we would love to check-in early (~10 am at the time) as we were exhausted from travel. She rudely replied there’s no way a room will be ready before 2pm.
Additionally, my mother, who is older in age and has bladder issues, pleaded desperately with the front desk worker to use the restroom. The response was “this is the entire lobby do you see a bathroom?”. I was ready to cancel my stay and go somewhere else, had another worker not come outside and offered us access to the adjacent bar bathroom.
The rooms are not the cleanest, nor the most kept, but for the price the room was quiet, spacious, and comfy.
Candidly, I’ve never had such a horrible experience with staff at a hotel, it may have been that the woman at the desk hates her job, and is ruining this for all other employees. But for that reason I would not recommend a stay here unless you go into it expecting to deal with rude workers.
