The staff — OUTSTANDING! The room — not so much. It was difficult to regulate the air-conditioning (too hot or too cold), not enough linens, no blow dryer, not enough paper products, housekeeping only if requested 24-hours in advance, and most disappointing, the sofa bed was nearly unusable as the mattress was thin and way past its date of expiration. Breakfast was passable and the location is good for long walks to the French Quarter. Based on the extraordinary quality of the staff, we had hoped for a better experience.