I did not get the room I reserved. I paid for a Deluxe, 2-Queen room, which was slightly bigger than the Standard 2-Queen room that was advertised on your website. When I arrived at the hotel, I did not get the room I reserved. I was told it was a Standard Queen room, and Hotels.com mis-advertised the room names. I explained that even though their website showed two different 2-Queen rooms, they were priced differently, with the larger room being more expensive. The front desk told me that there was no difference, and would not refund me the extra charge for the larger room I originally reserved. In addition, I waited 1 1/2 hours at the hotel restaurant to get my food. The waiter apologized, telling me there were only TWO waiters on staff that night! It was a terrible experience, I was overcharged, and I will never be back!