As someone who’s worked with Vancouver’s top venues and hotel partners for over a decade, I hold a deep understanding of what makes a guest experience memorable. While Quality Inn & Suites met some expectations — including a very polite, respectful, and kind check-in team — other elements left room for improvement.
The room itself was clean and functional, and check-in was smooth. However, the second-floor hallway had a strong musty odour, and guest directions were unclear. I managed fine as a local, but international travelers may find this frustrating.
A major drawback is the neighbouring restaurant — not affiliated with the hotel, but visibly rundown and uninviting. It visibly lowers the hotel’s appeal, especially to first-time visitors. Fortunately, the White Spot breakfast voucher is a redeeming option.
While the front desk staff were truly welcoming, I would recommend regular internal team huddles to ensure basics like clear communication and environment standards don’t slip.
Overall, it’s a decent stay for the price, but the property would benefit from tightened operational consistency and a stronger awareness of the guest journey — from entrance to exit.