塔爾薩市中心凱悅嘉軒飯店

Good would stay again

The air conditioner was broke in our room. Switched our room fast. Mirror was not up in our bathroom. Overall a really good stay despite our downsides.

We hoped to have a great experience in downtown Tulsa & while our event was great for our business our hotel was not. The room had a huge metal vent impeding the doorway & the fridge was not working even after calling maintenance no one came by. We lost $45 off restaurant to go food & had to carefully open our hotel room door to avoid hitting our heads on the vent. They obviously are severely understaffed & didn’t have a good opening with pandemic but still. Not what I expected from Hyatt brand.

I found out upon my stay that the hotel is new — within the last 3 months. Because of that, I was one of the few guests and the quiet was quite nice. The hotel is beautifully decorated, but you can tell they are still acclimating to be up and running. Overall, they were friendly and sought to fulfill my requests as they could. I would stay again.

The hotel was lovely. The staff was working very hard to get people rooms, as they had been overbooked by Hotels.com/Expedia, etc. This was ultimately not the hotel's fault, and some people had to be turned away. However, they found us a room, and I really appreciate how hard they worked. Room was clean and still looked brand new.

well parking was on street 5-8am could see my car from room staff would not accept cash for a breakfast bar wanted to put it on credit card which would have taken time with folks in front of me waiting for other staff to microwave bagels even a limited breakfast bar would be better than commissary style lobby

I didn't get the room type I reserved.

Great clean hotel, staff was nice, everything was super clean, beds were comfortable. Parking was a block away from hotel unless you could find a parallel spot closer. The parking lot isn’t covered and Is kind of dark, also expensive for what it was. But the room was great.

They hotel was recently opening up due to Covid. There wasn’t very many people staying there, but a Mexican food place was down a block or two and It. Was. Awful. The queso tasted like pure sour cream (which I love) Salsa: just ewe. And I ordered a margarita and couldn’t even drink it! I may not have walked out of there due to it tasting like pure liquor. The hotel was amazing.

I wanted to extend my stay. The morning after my first night, the front desk staff could not make the reservation. I wanted to rebook the same room using the Hyatt system. I left my Hyatt membership number and went to work with the understanding from the staff they would complete the reservation once someone who could operate the reservation system arrived. Throughout the day, the front desk pestered my wife, who was working remotely, for a credit card. She physically left the room to accommodate their request. She did not need the potential COVID exposure. My Hyatt membership was not used and a higher than community rate was charged.