The general manager was a gem and assisted me with addressing my reservation disappointments.The staff were not accommodating and gave a lot of push back. However the General manager understood and assisted me with addressing my concerns and approved me a refund on my next 4 days. I then booked for the Bay Gardens Resort and Spa location, which cost us 3x the amount. Be aware! Unfortunately the Three Bay Gardens accommodations, share the same Expedia pictures- the pictures reflect Bay Gardens Resort and Spa. I booked the Bay Gardens Hotel based on pictures posted on the site not understanding the pictures represented the sister facility Bay Garden Resort and Spa location. This is a major misrepresentation and our new booking cost 3x as much because of that fact. Make sure you book the Bay Gardens Resort and Spa if the pictures reflect what you are looking for.
Denise Andrea
5 晚浪漫之旅
6/10
Had a wonderful time
ajani
2 晚旅行
6/10
The staff and food at Bay Gardens Hotel were lovely, very polite and accommodating - food was tasty and always prepared in quick time. The room however was very small, smelt old and dusty. Bathroom could use some work and also the floor tiles could use an upgrade along with the furniture. Pretty average hotel, wouldn't recommend if you're going to stay for long periods
Dalia
3 晚旅行
8/10
The property is beautiful and very well kept
Jane
2 晚家庭旅遊
6/10
Good location near shopping area , easy access to taxis , friendly helpful staff
Duran
4 晚旅行
2/10
This property is in a good location however the staff is horrible. They are not informative and extremely rude.
Daisy
4 晚家庭旅遊
6/10
The property has nice gardens, pools, and buffet in a good location. Generally, staff members were friendly. Making changes to the booking was a major challenge.
Heather
2 晚商務旅行
8/10
Check in is very late but we were able to leave our cases and explore. Very close to the mall and the Marina. Staff were friendly and welcoming. Room was pleasant and facing the pool. The bath area is a bit worn but ok. The beds by the pool could do with updating which seemed to be happening the day before I left. Shame you have to go to the other hotel just for drinks when lounging by the pool. Entertainment is lacking unfortunately.
Christina
1 晚浪漫之旅
8/10
Friendly staff
Sulaika
1 晚旅行
6/10
The property was nice. But staying at the bay gardens hotel you have to take a shuttle to the resort for beach access. The front desk staff was very nice and accommodating. But the restaurant staff where not friendly at all and the service took for ever i ended up getting up and leaving at dinner one night after waiting over an hour for someone to greet us. Going back to st. Lucia i dont think i will return to the hotel.
Kalene
6 晚家庭旅遊
6/10
Apart from the rudeness of front staff management. The Wi-Fi sucked
Lenius
3 晚旅行
8/10
Great location, reliable beach shuttle.
Charles F Eaton
3 晚浪漫之旅
4/10
Christophe
7 晚旅行
10/10
Carlus
3 晚旅行
8/10
Great atmosphere, friendly and welcoming staff. Great location easy access to shops, buses and beaches.
Shuttle bus service was free