美景綠洲 - 棕櫚泉飯店 - 僅供成人入住

We never checked in, never stayed there since they did not accept us. It didnt mention they wont be accepting my kids, we werr on our way to the hotel and recieved an email stating that its for adults only. I called immediately to let them know that we just received their email and that we have to cancel. they charged us! did not cancel our reservation. Even tough they canceled us! and told us we are not accepted and can't stay in the Hotel. This is just ridiculous. TERRIBLE SERVICE AND MANPOWER! I wonder how they treat their guests

Very satisfied with the property. Only issue was the room next to us bumping music pretty loud at 4am in the morning.

Just rude staff. I have to say our room was tiny for the price. We didn't like the way it was set up in the room.

It was beautiful, clean, and romantic. The staff was helpful and courteous. It feels remote but you are just around the corner from downtown Palm Springs and all the great restaurants.

It was a wonderful stay! It was clean. Beds were comfortable. They allowed early checkin.

Directions to enter were not sent to me right away after I preregistered. I had to call to get checkin instructions. Plus, the unit number on the door was not visible, so finding the room was stressful.

Don't know what is so boutique about this place. My rental unit, suite w/ additional room. The additional room was nothing more than an alcove with what was basically a futon in it. To be considered a room, I'm pretty sure that there has to be a door or at the very least some kind of separation from the rest of the "suite". Not in this case. In fact the microwave and refrigerator in the unit were in the alcove/room. On checkout day, as to not feel rushed, i inquired about a late check-out, which they were more than happy to accommodate, to the tune of $25 (though the charge to my card was $28 and change) for an additional 2 hours. Then with 20 minutes left before my additional paid time was up, a knock on the door from a staff member inquiring as to whether or not i was checking out. How was that not clear to them when i had just called front desk and paid for a "late checkout" 2 hours earlier. A few hours after leaving i notice a charge on my bank statement from them for additional $30. When i called to inquire they stated it was due to damage in the room. They said they left me a message about it in which they said that the linens had excessive blood stains. Neither my guest nor i have had any blood loss, so I'm not sure where this so-called excessive blood materialized from, nor why they seem to think a couple low thread count sheets might cost $30. Another unsolved mystery: where did they leave this message, cause it was most definitely not in my email or voicemail.

Everything was as expected, clean and the location is very quiet

Amazing!

Nice, relaxing spot, great location. Perfect for a short getaway.