First, at check-in, I had to wait about 20 minutes before anyone came to the front desk.
Second, when we got to the room, the carpet was dirty, we found a spider on the pillow, and the shower gel was empty.
I asked the front desk if I could have room service and specifically mentioned the shower gel. However, when housekeeping came, they only changed the bed sheets, picked up the trash bag, and replaced the towels. The carpet was still dirty, there was still no shower gel, and they didn’t even pick up the empty water bottles from the floor.
They also didn’t add toilet tissues.
Overall, this was a very disappointing experience, and I would never come back to this facility.