I was disappointed with this Doubletree experience. I stayed here due to a flight cancellation that caused me to wind up in Charlotte on a late night flight. I got into the hotel around 1AM and the front desk attendant treated me like I was inconveniencing him for checking in. I asked for a warm cookie (a trademark of the brand and the reason I chose this hotel) and he told me guests who check in at 1AM don’t get cookies. Not the kind of reception I expect to receive from a Hilton brand after a stressful day of travel.
The hotel is also in need of cleaning, updating and mildew treatment. The room smelled of wet mildew and the toilet barely flushed. The front desk looked like a desk in a maintenance department and the main elevator and lobby were dirty.
The positives are the daytime staff were friendly and accommodating. They offered me a cookie but they have gone from fresh baked to packaged and allergen free (killing the signature of the brand) so I declined and decided I will no longer be staying at Doubletrees.
Laura
Laura,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月2日
Charlotte Hilton Jan 2025
Very clean and excellent service. Staff was very professional and diligent when problem solving.
Sandra
Sandra,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月20日
Ronald N
Ronald N,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月20日
Teri
Teri,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月15日
Devin
Devin,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月14日
Great Hotel
I came to Charlotte for the ACC Championship game. I fought hotel online. It was a beautiful hotel that had a bar and restaurant. The gentleman man and the front desk was very friendly.
Andrea
Andrea,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月10日
Reydathan
Reydathan,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月9日
Lisa
Lisa,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月8日
John
John,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月6日
It was okay. Mayor disappointment with availability with the shuttle. Another shuttle from another hotel took us to your hotel. Then we required Uber to take us to the airport for our next flight.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月6日
Julia
Julia,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月4日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月2日
Eric
Eric,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月1日
I will come again
Awesome service kept connect with guest make sure everything is ok I love that interact with your gues
joseph
joseph,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月27日
Marvin
Marvin,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月25日
Beverly
Beverly,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月23日
My car was broken into and now I have to pay $315 to get it fixed. Additionally, there was no hot water.
Jahmal
Jahmal,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月21日
Edwin
Edwin,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月12日
Good
Ivan
Ivan,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月4日
The place was dirty and was falling apart, was not worth almost $200 a night
My
My,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月28日
The staff were very friendly, check in was super easy, and my accommodations were perfect. The room was clean and met all my needs.
Sade
Sade,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年10月27日
No Room at the Inn
You took my online reservation and run my credit card for the total night’s stay - almost $500. When I got to the front desk to check in, the desk attendant told me they had NO ROOMS left! I am appalled. I will be calling AMEX for a dispute of these charges. I am a HIlton Honors guest and they will also be informed as this does not look good for Hilton. We had to sit out in the parking lot to try to find a room for the night, or having to drive 3-1/2 hours back home!