The first night I stayed in a King bed/sofa and there was NO HEAT.. Second night the representative states that we need to move you to another room because maintenance has to wait for a part to fix the problem. I was moved to a Queen bed and my parking fee was settled due to the no heat issue. What about my refund?
Keyda
Keyda,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月18日
Brian
Brian,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月20日
Sylvia
Sylvia,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月20日
Sylvia
Sylvia,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月6日
Very nice stay at Sonesta
Guangping
Guangping,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月17日
LaToya
LaToya,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月17日
Brandon
Brandon,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月8日
Very helpful and friendly staff. Very clean building.
George
George,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月28日
matthew
matthew,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月20日
Trisha
Trisha,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年11月18日
Patrick Michael
Patrick Michael,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月17日
Super clean and the most relaxing place. Stongly reccomend to stay. Great service. Than you.
Gansukh
Gansukh,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月17日
Malissa
Malissa,1 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月15日
Great rooms, average service
Room was great, very comfortable and clean, and reasonably quiet for the area. Parking garage is a bit frustrating as the elevators do not connect. Front desk was polite, but unforthcoming and curt. Fee for early arrival was an unpleasant surprise.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月14日
N/A
Juillson
Juillson,4 晚商務旅行
Expedia 真實旅客評語
8/10 非常好
2024年11月13日
James
James,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月12日
James
James,2 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年11月1日
My room looked like a cheap motel.
LaDreena
LaDreena,5 晚商務旅行
Expedia 真實旅客評語
4/10 一般般
2024年11月1日
Stay away, anywhere else, this hotel is not it
The hotel lacked for most things expected for the exorbitant prices we paid. Our room was dated and breaking down. The sofa bed my sons were expected to sleep on was covered in cigarette burns. When I arrived to the hotel (one hour after check in time) I was met with a line of greater than 20 people and only one person working the desk. I waited for over an hour and when I got to the front of the line finally was “greeted” with a terrible attitude, not a single “thank you for your patience” or “how can we make things better?”. The portable crib promised for our baby was not in the room and took another 3 hours to show up in our room. I would never stay at this hotel if given the chance again. Stay somewhere else in the area, there are plenty of other options.
Mary Grace
Mary Grace,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月30日
Great location
Gerald
Gerald,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月29日
nice place
Easy check in, helpful and friendly staff. this was our second time there and absolutely no complaints.
connie
connie,3 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年10月28日
Not worth the price.
The hotel was severely understaffed when I checked in resulting in a 45 minute wait. The one reception staff did a marvelous job remaining pleasant and helpful yet I remain amazed that the hotel did not staff properly on a weekend when there was a well known major event going on that had the hotel completely sold out.
The hotel decor is dated especially in the rooms. Overall, I would say the hotel was adequate but certainly not worth what I paid.