Terrible hotel, terrible experience. We arrived at 11am, the lady said no room available and told us we have to wait for one hour, we waited for 1.5 hrs then ask again she said still no room but asked us to pay to upgrade the room so we paid. But the room condition was so bad, old furniture, dirty and had cockroach so we ask for change room the 2nd day. The 2nd room water in bath tub cannot go away. We then call the reception but he said he cannot do anything that time so we have to wait until another day. But the next day after we back to the hotel at night we check again the same boy at front desk and he said it should have been fixed so we go back to our room but found nothing changed so we called again and they double checked found they didn’t do anything about that. So Kim a kind lady helped us to change to the third room.
