The floor wasn't vacuumed or mopped. Crumbs, hair and dirt was all over the floor. A member in our group slept on the hide a bed couch in the living area and when he moved the ottoman, he found a pair of shoes and a cup that did not belong to our party. My mom wanted to take a bath, but the bathtub was filthy. Luckily the beds were clean and we enjoyed the happy hour.
Chase
Chase,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 29 日
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 28 日
Jayson
Jayson,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 28 日
Martin
Martin,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 23 日
Room Decent Rude Check In Team Member
The hotel was fine for a 1 night stay. It’s very noisy with doors slamming at all hours.
We arrived way before check in and they gave us a key to use the pool beach etc until the room was ready. They said they would text or call when it was.
Around 2pm my husband went to check on the ETA for the room and the desk clerk Victoria was very rude and dismissive to him. She said “my computer is very slow I will get to you when I get to you” and then proceed to check in 3 other families with no issue. I walked over and talked to the gentleman and asked for an ETA and he was so kind. Wouldn’t you know the room was ready. I appreciated his kindness and let him know how Victoria spoke to my husband. He apologized and offered to get a supervisor which I declined I didn’t want to cause a scene.
Based on her attitude I wouldn’t stay here again and would not recommend this location to anyone.
Sarah
Sarah,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 23 日
Customer service was on point and I will definitely be coming back whenever I’m traveling to Puerto Rico again.
Noel Antonio
Noel Antonio,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 20 日
Michael
Michael,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 12 日
Check in was fast. Rooms were clean and staff were friendly.
shanera
shanera,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 11 日
Excellent
Karthic
Karthic,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 11 日
Excellent
Carla
Carla,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 10 日
Mi estancia fue buena.
veronica
veronica,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 5 日
Staff was incredibly friendly and accommodating and helpful. Hotel very clean and inviting!
Nilsa
Nilsa,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 1 日
Muy buena. El hostel es muy bonito y acogedor. El desayuno estuvo bueno y el personal muy atento.
Ivette
Ivette,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 28 日
Nice and quiet at night comfortable accommodations also clean.
Jose
Jose,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 25 日
Tanisha
Tanisha,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 23 日
El trato del staff es excelente tanto en recepción cómo en el área de la piscina y el buffet de desayuno. Excelente servicio! Les exhorto a continuar con su acostumbrado excelente servicio al cliente.