I called the hotel several times in the morning to find out whether rooms have microwaves and fridges but no one answered the phone. Check in went smoothly. Found comforter soiled with food stains. Called front desk to get a new comforter but I was told there is housekeeping staff and we have to bring the comforter down to the front desk ourselves. We did that but we had to prove that we were telling truth about stains - had to show the stains before we got a new comforter. We also had to bring luggage cart back to lobby so that front desk guy doesn’t have to leave the front desk. For their defense, they did have notices in the elevators asking guests to bring the luggage carts down. Hotel was short staffed. We travel a lot but never had hotels telling guests to bring the luggage carts down or having to prove that bedding is actually soiled by carrying it to the front desk. Terrible customer service
Kumu
Kumu,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 8 日
Family get away
We got a double queen beds, my husband and granddaughter thought they were uncomfortable. They were a bit squeaky when you tried to get out of bed in the middle of the night. The room was clean, the AC worked great. Lots of food option close by. The only down side was you had to go down to front concierge to get more towels, coffee and anything else you were needing for your room if you stayed more than one night. We would stay again, even having to do the extras. The staff is super friendly and courteous.
Anita
Anita,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 7 日
Daneen
Daneen,1 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 4 日
Probably won't stay there again
Hotel had a strange smell when entering the lobby. Not terrible just strangely unfamiliar. Sand all over the entrance mat which immediately gives you the crunchy feet beach feeling.
Check in advised that hotel staff will not enter your room during your stay so if you need towels or anything else you must visit the front desk. Advised that trash can be put in the hallway along with dirty towels. But cleaning is only for empty rooms.
Had a difficult time when entering the room figuring out how to turn on the lights. There isn't wall switches but each lamp has to be turned on individually. Immediately had to go back downstairs and ask for a light bulb for the desk lamp which didn't have one.
Hallway carpets are stained in various places and in some spots concrete floor is showing and carpet is gone all together. The down elevator button doesn't work on either elevator and you have to push the up button to call the elevator regardless of which direction you're going.
Bathroom door doesn't lock so don't expect any privacy if you have children. Tiny shampoo, conditioner and body soap for 1x use. There is bar handsoap and a makeup remover wipe.
Room is pretty clean and beds are comfy. However, one bed sounded like it was going to come crashing down with even the slightest movement. It didn't effect comfort or sleep but it was loud and a little scary. Not sure what was going on there. Nice selections on the TV. There is Netflix as well as other channels like Paramount etc T
Brandy
Brandy,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 4 日
Julia
Julia,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 3 日
Pretty good couldn’t see the ocean from here!
Air Conditioner makes a rattle in room 324 it would wake us up from time to time. The tv across from the sofa we couldn’t figure out how to use it!
Rhonda
Rhonda,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 3 日
Terrible. Manger was a prick after there was pubes on the toilet and nastiness in the shower floor, there was also
Scott
Scott,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 2 日
This Galveston location provided a good one night stay. The staff was courteous and friendly. The room was cold, and provided a safe place for the night. Breakfast was provided as well. Delicious waffles to make. Would have loved some options for fresh fruit to choose from. Overall a good stay for my family, people were friendly as well.
Tamara
Tamara,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 31 日
Monica
Monica,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 28 日
Aaron
Aaron,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 26 日
Ok Hotel
Hotel was ok
Arlene
Arlene,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 26 日
Ericka
Ericka,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 26 日
Absolutely fabulous trip w all family members present. Some newbies and 2 15 mo old baby girls worked just prcectly and very comfortable sleep
Debby
Debby,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 21 日
Juan Gilberto
Juan Gilberto,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 21 日
claudio
claudio,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 20 日
Melody
Melody,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 19 日
Pre-cruise stay
Great place to overnight before our cruise! We would book again! The front desk was friendly and amazing!
Nakita
Nakita,1 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 19 日
Not meant to get comfy
I can't even say I got what a I paid for because of the location it was pricey. The bed and pillows were horrible. The shower dripped head went all over the place with little pressure. Coffee in the room was bad, luckily they offered good coffee in the lobby. The cleaning crew was friendly and offered assistance out side your room but never enter your room til checkout…i liked that.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 19 日
Caden
Caden,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 16 日
josh
josh,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 16 日
Affordable hotel for family get away.
Anastasia
Anastasia,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 14 日
ok
Hotel was very clean and staff was friendly.
Had issue with the room assigned. The door would not close all the way. We had to screw the door hinge back in place in order for the door to close. It looked as if the door had been forced in. There was visible damage to the door. The AC unit was VERY LOUD. Woke up several times due to this.
Other than those 2 things hotel was ok. Location was good.