What are the check-in and check-out times at Urban Anaga Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-out is available.

What is there to do at Urban Anaga Hotel and nearby?

Maintain your daily exercise routine at the gym.

Are there restaurants at or near Urban Anaga Hotel?

Yes, KIKI offers Japanese cuisine.

What's the area around Urban Anaga Hotel like?

Urban Anaga Hotel is in the heart of Santa Cruz de Tenerife, a short 2-minute walk from Guimera Theater and 3 minutes' walk from Plaza de Espana.

Urban Anaga Hotel, Santa Cruz de Tenerife: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Dec 21, 2024

Nice hotel!

Veronica, 1-night trip

10/10 Exceptional

Jun 24, 2025

Very good

Jesus, 1-night trip

8/10 Very good

Aug 2, 2025

Ok ok

Achut, 7-night trip

10/10 Exceptional

Dec 25, 2024

Great central location. Friendly staff. Good facility.

Hasan, 3-night trip

10/10 Exceptional

Dec 18, 2024

Nice location close to the tram. Can easily walk to the waterfront and bus station etc in a few minutes. Convenient to old town, plaza de Espana and food and shopping.

Jaycoda Sandor, 4-night trip

10/10 Exceptional

Dec 7, 2024

Lovely hotel.

City centre and close to many cafes, restaurants and plazas. Easy check-in, exceptionally helpful staff. Room was huge and well furnished. I was here on business for 2 nights and would recommend.

Roger, 2-night trip

10/10 Exceptional

Aug 17, 2024

Great location, nice smily staff, spaceous rooms. Great value for the money

Marek, 7-night trip

10/10 Exceptional

Mar 20, 2024

Great location. Good value for your money

Hendrika, 2-night trip

10/10 Exceptional

Mar 6, 2024

The place is centrally located and modern. The room is comfortable and they have a terrace for drinks, tapas and music. Will return if back to Santa Cruz de Tenerife.

Rafael, 4-night trip

10/10 Exceptional

Nov 1, 2019

Fab fab

Extremely warm And friendly . Very clean hotel and well appointed large rooms . Staff were super friendly breakfast fabulous location unbeatable . It was a pleasure to stay there and will definitely do so again. .

Deepak, 2-night trip

8/10 Very good

Dec 30, 2024

For the price, to be booked in a room that they openly admit will be very noisy from the roof top bar at night and the gym during the day, the place is not great!

Linda, 4-night trip

8/10 Very good

Dec 17, 2023

One night stay

Stayed only for one night on a Monday. We had a room on the inside of the building, it was very quiet and we had a good sleep. Breakfast is nothing special but all and all just fine! Location is great within close range to the bus terminal and the city centre, just how we liked it.

Atte, 1-night trip

6/10 Good

Jan 13, 2025

The rooms are pleasant but not really as in the pictures. The rear rooms are devoid of light and subject to the noise from surrounding apartments. The much publicised roof bar is not really part of the hotel, not always open and so not as available to guests to spend time in as the advert might suggest.

3-night trip

8/10 Very good

Jul 17, 2022

City break.

Typical city hotel. Clean enough, everything you need for a couple of nights. Breakfast not so good. Hot food not very warm, coffee in machine was fine. Bar prices over the top. Very central for the old town tram right outside the hotel.

Mary, 2-night trip

4/10 Fair

Sep 22, 2024

Very noisy all night from bar on rooftop, We were o 5th floor. Made no difference. Can not recommend.

Cary, 2-night trip

2/10 Poor

Jul 25, 2025

We were excited to stay at this hotel, but unfortunately, our experience was terrible. Upon arrival, we were told the bedding we requested wasn’t available. Instead of a queen bed, they gave us two beds pushed together and called it a king. They claimed it was an upgrade, but the AC in that room didn’t work. Parking was also advertised as available, but there was none—we had to park far away. When we complained and requested to cancel, they told us to contact Expedia. Expedia called the hotel, and the staff lied, claiming they had a better room for us and that parking was available—both false. After much back and forth, they showed us the room we originally requested. It was finally a queen bed, but by then, the trust was gone. They also said they’d include breakfast due to the inconvenience, but the next morning we were told we had no breakfast included—after already serving ourselves. It was embarrassing. Javier from the front desk had promised otherwise. On top of it all, the shower in our final room was clogged and didn’t drain properly. This hotel has potential, but poor management, lack of training, and dishonesty ruined the experience. Guests deserve better.

Melkys, 2-night trip

2/10 Poor

Aug 16, 2022

Cockroaches in the hotel.

Everything was okay first two night till I am meeting cockroaches in the roof top area and my room. Interesting think is they accepted my complain about cockroaches but didn't return my next two night which is I left the hotel for the disgusting view. I told them charged two night which is I stayed and return my next two one. But still I didn't get anything and they don't want to return.

4-night trip

8/10 Very good

May 22, 2024

Nice room and clean, rooftop not from hotel

Location is excellent in the city center of Santa cruz. However, as many pointed out before, there is a night club at the top of the hotel, which luckily I was out of season hence it was only on saturday but then you need proper ear plugs to not have it affect your sleep. Second point is, they advertise the hotel with a very nice rooftop, however the people working there were not friendly and it is completely seperate from the hotel, meaning you need to consume there (4 EUR small beer, which is very pricy for Spain) and cannot just relax or work a bit up there. Which is fine, but then it should not be included as part of the hotel in the advertisements when you make a booking. The room itself was super large and clean which was excellent, also a very nice balcony, but no chair or something to sit on it and relax, which was a bit of a shame. Overall I think it is a decent hotel but few points pointed out because in the end it is 4 stars and quiet expensive, so these are important to highlight.

6-night trip

2/10 Poor

May 14, 2025

Location was the ONLY good thing about this hotel!

Zero sleep thanks to Hotels.com intentionally misleading listing for this property. Be under NO illusion, this is a party hotel, with rowdy guests, a nightclub ON THE ROOF until 4AM, a shared lift with the nightclub, no restriction from guests and non guests roaming the hotels corridors, falling out of the lift drunk or vomiting outside your room. Since our complaint, hotels.com have not reviewed their listing of this property, they don’t give a toss about their guests. We will be cancelling all our upcoming both personal and corporate booking with this company based on their inability to take action on this and not take our situation seriously. Awful stay, unbelievable response from hotels.com. For the property: Don’t attempt to run a nightclub and a hotel in the same venue. The two are not conducive to a good experience for either party. 4 Star, this isn’t. No real welcome from reception, to the hotel, the city or area. No invitation to book breakfast, no local recommendation for ANYTHING. No offer to use the gym, nor their nightclub, adjoining restaurant or bar. Got told the wrong floor for our room. Air conditioning was off and room sweaty and stinking of strong cleaning product on arrival. The fact that the hotel markets themselves as luxury is farsical. Dusty, covered in cigarette burns, tired and run down. This place and its furnishings has taken a hammering due to its clientele and partying ways.

Emma, 1-night trip

8/10 Very good

Nov 22, 2025

A lovely hotel with good wifi and huge Executive rooms! Also in a good location to walk to the centre of Santa Cruz.

Kevin, 2-night trip

4/10 Fair

Oct 2, 2025

Un hotel desastroso

Hotel muy desastroso. Aunque estuve en una planta 5, el ruido del tranvía y de la calle era horroroso. El desayuno muy mediocre para el precio que cobran. No realizaron la limpieza de la habitación aduciendo que había un cartel de no molestar en la puerta de la habitación, cosa que no era cierta. Cuando se reclamó, ni caso. Imposible aparcar, obligatorio parking que hay que contratar fuera del hotel. La limpieza y el estado de conservación muy mejorable

Luis, 2-night trip

6/10 Good

Aug 29, 2025

Rost im Badezimmer, schlechter Geruch im Zimmer. Kein Kasten. Kaum Ablagerungs Möglichkeiten für die Sachen. Aber riesengroßes Zimmer

martin, 1-night trip

8/10 Very good

Jun 13, 2025

Buena experiencia

Francisco Javier, 3-night trip

10/10 Exceptional

May 10, 2025

Maravilloso!

Nuestra habitación tuvo la mejor ducha del mundo; podríá haber pasado toda la estancia en ella!

Cheryl, 4-night trip

4/10 Fair

Apr 1, 2025

Scandaleux !

À fuir si vous espérez dormir. Je ne laisse jamais d’avis, mais cette expérience mérite vraiment un avertissement public. Nous étions venus passer quelques jours à Tenerife pour nous reposer. Quelle erreur d’avoir réservé cet hôtel sans lire les avis ! À notre arrivée, nous découvrons que notre chambre, au 6e étage, est située juste en dessous… d’une discothèque sur le rooftop. Oui, une discothèque au-dessus des chambres, dans un établissement censé être un 4 étoiles. Résultat : vibrations toute la nuit, musique à fond jusqu’à 4h du matin, cris dans les couloirs, clients ivres qui déambulent dans l’hôtel. Impossible de fermer l’œil, même avec des boules Quies (qu’on remercie tout de même au passage d’avoir limité les dégâts). Le plus fou ? Ce problème est signalé dans les avis depuis 2022. Et rien ne change. Comment cet hôtel peut-il encore prétendre au 4 étoiles ? C’est dommage, car les chambres sont spacieuses et plutôt bien équipées. Mais cela ne compense en rien le fait que dormir y est mission impossible. Si vous venez faire la fête toute la nuit, c’est peut-être l’endroit qu’il vous faut. Si vous espérez dormir… FUYEZ

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