We have stayed here several times now and every time the service and standards are 100%.
James
James,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 6 日
Just Fine
Just fine
Neil
Neil,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 6 日
Emma
Emma,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 5 日
Venkatesh
Venkatesh,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 4 日
Comfortable and good location
Comfortable hotel.
Stayed 1 night prior to a cruise
Robert
Robert,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 2 日
Caroline
Caroline,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 29 日
Room was not clean can see spider web.
Madan
Madan,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 28 日
Terence
Terence,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 4 月 23 日
Food was served cold , she did offer
Me a complimentary dessert . When we checked in at 3.00pm there was dirty plates and glasses in the corridor and they were still there at 8.00pm until I asked a manager to have them collected
Sharon
Sharon,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 14 日
Fabulous stay - perfect for family
From check in to check out, a wonderful experience. Absolutely clean & spotless. One minor (very minor) issue : be careful with the hot water mixer.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 4 月 8 日
electric sockets, TV, heating were not working - identified too late to report on arrival.
Advised reception on departure just to be told we will tell maintenance - considered poor
Paul
Paul,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 5 日
Anand
Anand,2 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 3 月 25 日
Clean and tidy but terrible nights sleep
There was a corporate event the night of our stay.
There was singing and lots of shouting outside the main entrance.
This continued untill 2.00am.
Our room overlooked this area.
One of the worst hotel stays of my life.
David
David,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 24 日
Amazing
Mily
Mily,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 22 日
Sarah
Sarah,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 3 月 19 日
Paul
Paul,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 26 日
Carl
Carl,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 2 月 25 日
Kathy
Kathy,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 23 日
Huge room at a great price
Judith
Judith,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 18 日
Hajar
Hajar,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 2 月 17 日
A great example in poor customer service
Not a good experience.
The 1st room had a heating problem so we were moved to a second room. The second room also had a heating problem but we did not have time to change a 3rd time as we were due out. As expected it was a cold night but this was compounded in the morning with no hot water.
On check-out the front desk staff were great and promised to send a voucher by way of apology.
After 2 months no voucher had been received so I contacted the Hotel. The reply I got back from the Hotel Operations Manager said “Unfortunately we suffered some issues due to an malfunction in one of our external units that affected several rooms . However as you were moved for the majority of the remained of your stay I do not believe your experience warrants a refund . I am unsure of who you spoke to regarding a voucher or a refund as I have no communication regarding this & the staff on shift would not have been authorised to of done this”
Two follow up e-mails remained unanswered.
So beware if front desk staff promise you things they are no authorised to do.
richard
richard,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 2 月 17 日
Service in the restaurant was slow but other than that it was a lovely property
Philip
Philip,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 2 月 16 日
Ok stay
Overall a lovely stay but housekeeping need better communication about whose checking out and when ao dont knock and enter when still asleep both mornings woken up