We booked the hotel because of a flight disruption and to do work from the suite. When we arrived, the front desk person was very friendly and professional, but did inform us that there was a power outage and the system was down, so she could not make us a key. She walked us to our suite and opened the door to let us in. She told us that while the system was down, she would let us back into the room if needed. The suite itself was very dark and smelled of cigarette smoke. The floors were slippery with our shoes on. But the deal breaker was that there was no internet service to use for work. The cellular signal was so weak, that we could not use your cellular hotspots. We actually had to leave the property so that we could open the Hotels.com app to call for assistance in checking out and getting a refund. We were able to book a suite at the Fairfield Inn and Suites (which was fantastic) and customer service contacted the property to try to arrange a refund (even though it was a non-refundable reservation due to being a same day reservation). We checked out (turned our key cards back into the desk attendant as soon as we arrived back to the property, (roughly an hour and a half after checking in. We received a $30.00 refund on a $190.00 one night reservation. This was by far, the worst Hampton Inn & Suites we have ever stayed at. We do not recommend staying at this facility under any circumstances.