Good stay. Did not appreciate paying for parking in a parking lot.
Gary
2 晚家庭旅遊
10/10
Alice
2 晚家庭旅遊
8/10
Our air conditioning didn’t work well. Engineering tried to fix it , but was unsuccessful. We were given a new room and Mark the engineer brought us a fan- very nice!
Kimberly
3 晚家庭旅遊
4/10
Always a line at reception during key times…Out dated property and the elevator was never around when needed. Bath tub had stains…not worth 300/night.
Richard
2 晚旅行
10/10
Very nice and calm
Harold
1 晚旅行
10/10
Our experience was amazing from beginning to end. Service was polite, and professional. I would definitely recommend this hotel. We had the pleasure of being helped at breakfast by Lito a wonderful guest service worker. He was funny, extremely helpful and made my family feel very welcomed.
Andrew
2 晚旅行
10/10
ranjana
1 晚旅行
10/10
The stay was great, they have an indoor pool, the staff is super friendly and attentive. They also had complimentary drinks and snacks and their breakfast choices were very pleasant. Room was clean and enjoyable. I’ll definitely recommend others to stay here.
Angelica
2 晚家庭旅遊
10/10
Amazing, great staycation and got a nice upgrade for our stay! Definitely coming back for another staycation and quick getaway.
真實旅客
1 晚家庭旅遊
6/10
真實旅客
1 晚商務旅行
10/10
Hotel is amazing and the service has been fabulous!
Shawn
1 晚家庭旅遊
10/10
Jordan
1 晚旅行
10/10
Love this hotel. Location convenient to Monterey Bay Aquarium for grandkids and adjoining rooms help with family time. But our room was missing the back sofa cushions and an extra blanket, and there were no facilities for recycling our paper/ cardboard waste.
Linda M Hedstrom
3 晚家庭旅遊
10/10
Alex
1 晚旅行
8/10
Natalie Joy
2 晚旅行
10/10
As always, the best hotel to stay in.
Inderjit
2 晚家庭旅遊
2/10
I am extremely unhappy with the experience. I paid for a deluxe king suite and that's not what I got. I requested a special accommodation because I had my niece wedding in Carmel at 4 pm and check in was at 4pm.
I spoke with Hotel.com and directly with the hotel. Though no one was able to guarantee it all indicated that if possible it was a reasonable request. I was told by hotel staff that my chances were better if I arrived early. So I arrived at 2pm. Keep in mind that check out is 11am and now I understand that there is only one of this room classification in the entire hotel.
Needless to say I missed my niece wedding and was not checked in until after 4pm. Then I was first told that they didn't get the room returned to the hotel until 1:30pm then I was told it was close to 2pm. Regardless it shouldn't take more than 20 or 30 minutes to clean and turn over a room. However they took 2 and 1/2 hours to get this room to me. Let's acknowledge that there is only one of these rooms on the property and there is multiple request made to make this one room available by phone and in person.
The hotel staff was cold and insensitive. They spoke politely to me but they were looking right pass me. I have been African American all my life and at 72 years old I know when people are standing behind policy and procedures to denie fair and equal services.
At one point the front desk manager in talking with continue to say that she was sorry but. There is more
Tyrone D
1 晚旅行
10/10
Really enjoyed our stay from the indoor pool to comfort and cleanliness of the hotel.
Amber
1 晚家庭旅遊
10/10
Everything went very smoothly very relaxing great location easy to get everywhere we needed to go
CRISTINA
5 晚家庭旅遊
4/10
Booked a suite with a view when we checked in a huge puddle of animal urine was in the carpet, they were willing to switch us rooms but it was a major downgrade and they did not compensate the price. Cleanliness of the new room was a bit uncomfortable. Someone else’s hair was all over the bedding and even around the toilet. Wish I would’ve taken pictures, I was just too tired from traveling I wanted to sleep so I can go home.
真實旅客
1 晚家庭旅遊
4/10
It was a bit dirty, definitely needs to be updated. Extreme long lines for breakfast... im talking like 30 minutes in line for an omelet. Tried to get early check in, but couldn't.